Order Management Officer

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations · Customer Success

In short

As an Order Management Officer in Xi'an, Shaanxi, China, you will ensure customer orders are fulfilled on time and shipment commitments are met by coordinating with internal teams and customers. You will manage the Order-to-Cash process, maintain accurate system data, and promptly address customer inquiries and delivery updates.

Responsibilities

Ensure customer orders are received on time and shipment commitment targets are met.
Expedite relevant functional groups for potential order delays.
Communicate with the Singapore factory regarding customer delivery date pull-in requests.
Participate in order backlog review meetings to identify risks to commitments.
Provide fast order acknowledgements with realistic delivery dates and accurate prices.
Respond immediately to customer inquiries.
Proactively update customers on any delivery delays, with or without a revised date.
Ensure order management team dates are updated to reflect current order status.
Update order acknowledgements once new completion dates or customer requested dates are received.
Ensure order details in Oracle System match customer requirements.
Manage order holds to reflect how the order should be managed.
Ensure orders are in ready condition and correct status before each order status.
Ensure Late Cause Code/Change Cause Code are updated in DII correctly and timely.
Ensure orders are processed within specific turnaround times and meet KPI/KRA targets.
Acquire proforma invoice, packing instructions, and shipping release from customers to release orders for shipment.
Coordinate change order requests.

Requirements

Bachelor’s degree or equivalent experience.
Experience in customer service, order management, supply chain, sales operations, or related business functions.
Familiarity with Order-to-Cash (O2C) processes and ERP systems (Oracle preferred).
Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Strong communication, problem-solving, and organizational skills.
Ability to collaborate effectively across teams and manage multiple priorities.
Customer-focused mindset with a strong sense of ownership and accountability.
Eagerness to learn, adapt, and grow in a dynamic environment.

Benefits

Award-winning employee development programs.
Opportunity to develop skills.
Contribute to innovative solutions in health, safety, sustainability, and more.
Work in an engaged community of inquisitive, dedicated people.
Be welcomed, trusted, celebrated, and empowered.

Skills

Microsoft ExcelMicrosoft Outlook

#order management#customer service#supply chain#sales operations

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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