Ops Support Expert, NASC, Global Solutions and Risk Compliance (GSRC)

Logistics, Sales & Operations

In short

Amazon is seeking an Ops Support Expert for their Global Solutions and Risk Compliance team in Bengaluru, Karnataka. This role involves executing defined workflows in an SOP-driven environment, ensuring accuracy and adherence to SLAs, and identifying operational challenges for improvement. The position requires strong attention to detail, analytical skills, and proficiency in MS Office, particularly Excel.

Responsibilities

Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence
Perform input validations and follow checklists to ensure completeness of outputs
Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
Maintain process compliance and documentation standards
Support volume spikes and task transitions based on business needs
Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
Make sound decisions when handling ambiguous or incomplete information
Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
Participate in training and cross-skilling across multiple tasks
Identify operational challenges and recommend improvements, including automation and process enhancements
Work in rotational shifts within a 24/7 environment with weekly offs on any two days

Requirements

Bachelor's degree
Strong verbal and written English communication skills
0-5 years of work experience
Strong attention to detail and ability to follow structured instructions
Analytical and problem-solving skills
Ability to manage repetitive tasks across different workflows with high accuracy
Proficiency in MS Excel

Desired Qualifications

Experience in operations or SOP-driven environments
Familiarity with quality metrics and audit processes
Ability to handle multiple tasks with quick turnaround times
Knowledge of VBA, SQL, and Data Warehousing is a plus

Benefits

Work in rotational shifts within a 24/7 environment with weekly offs on any two days
Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodation or adjustment during the application and hiring process available for individuals with disabilities.

Skills

ExcelVBASQLData Warehousing

#operations#support#compliance#risk#amazon#SOP#process#documentation#automation#MS Office#Excel#VBA#SQL#Data Warehousing#Bengaluru#Karnataka#India

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