The Job

Operational Excellence & Automation Lead, Nordea Finance

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In short

Nordea Finance is seeking an experienced Operational Excellence and Automation Lead to develop frameworks and drive automation across their operations. This role involves identifying opportunities, developing business cases, and building stakeholder relationships to implement sustainable change and improve business performance.

Responsibilities

  • Define, develop and communicate common standards, structures and frameworks for automation and Operational Excellence within Partner & Customer Services.
  • Identify, assess and shape opportunities for process improvement and automation, selecting the most suitable route.
  • Turn ideas into structured, decision-ready development cases, including business need, proposed solution, expected value, dependencies and risks.
  • Build strong stakeholder relationships and represent Partner & Customer Services in relevant decision forums.
  • Drive and support Operational Excellence practices, including continuous improvement, process analysis, performance management, Kaizen and structured problem-solving.
  • Build capability and engagement by making frameworks practical, coaching colleagues and helping teams adopt new ways of working and automation opportunities.

Requirements

  • Several years of experience in Operational Excellence, process improvement, business transformation, automation or a similar field, with a track record of delivering tangible business value.
  • Broad understanding of automation opportunities and the ability to distinguish when RPA, AI-enabled automation, core development or process simplification is the right response.
  • Experience defining and implementing standards, governance, frameworks and structured ways of working across a complex organisation.
  • Strong analytical and business-case skills, with experience taking opportunities from an initial idea to a clearly defined development case.
  • Excellent stakeholder management and influencing skills, including confidence working with senior leaders, decision forums and cross-functional technology partners.
  • A self-driven, collaborative and pragmatic approach, with the ability to create clarity, challenge constructively and move work from idea to action.

Desired Qualifications

  • Hands-on familiarity with AI and automation tools, such as Microsoft Copilot Studio, AI agents or enterprise knowledge solutions.
  • Experience from financial services, regulated operations or another complex service organisation.

Benefits

  • Excellent opportunities to evolve, develop and move forward with us.
  • We enable dreams and aspirations for a greater good.
  • We build relationships and add a personal touch.
  • We learn and develop, taking pride in being experts and thinking ahead.
  • We lead change and are responsible for our decisions.
  • Sustainability is an integrated part of our business strategy.
#Operational Excellence#Automation#Process Improvement#Business Transformation#AI#RPA#Finance
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Company

Nordea

Job Posted

14 hours ago

Expires

in 2 weeks

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Stockholm, Sweden

Applicants

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