Onsite Service Engineer - AZ
Technology, Data & Digital · Software & Web Development · Software Engineering
In short
Provide expert repair services for technology solutions as an Onsite Service Engineer. Conduct inspections, service, troubleshoot, and repair technical systems, ensuring customer satisfaction and safety. This full-time, on-site role requires a High School Diploma, 1-3 years of relevant experience, and strong customer focus.
Responsibilities
- Report into the Site Manager.
- Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems.
- Diagnose any issues to prevent equipment downtime.
- Perform installations and ensure safety compliance.
- Document activities.
- Act as the on-site contact, providing service recommendations and addressing customer needs promptly.
Requirements
- High School Diploma.
- AS degree preferred (full military equivalent may substitute for AS degree).
- 1-3 years of equivalent experience in a relevant technical field (e.g., electronic, mechanical, chemical, gas, refrigeration, or basic vacuum).
- Customer-facing experience is ideal.
- Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, while working in alignment with Edwards strategies and processes.
- Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalate through the appropriate channels when required.
- Proactively seeks customer feedback and asks questions to understand customer’s business.
- Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
- Collaborates and supports with team members to deliver company objectives.
- Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
- Fluency in written and spoken English.
- Ability to speak distinctly and see/hear clearly.
- Able to use computer software to record data and write reports.
- Can understand and interpret technical documentation relevant to work (e.g., technical drawings).
Benefits
- Company Culture and Values: collaboration, innovation, and sustainability.
- Benefits package including health and wellness programs, retirement savings, and employee assistance.
- Flexible working arrangements and career advancement opportunities.
- Access to global training, mentorship, and career progression pathways.
- Competitive salaries reflect skills, experience, and contributions.
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