The Job

MS Infrastructure & Collaboration SME

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps · Systems Engineering

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In short

Seeking an experienced Microsoft Infrastructure & Collaboration SME to provide expert support for Microsoft Exchange, Active Directory, and Microsoft Entra ID, along with other M365 and Azure services. This role involves L3 support, incident resolution, and automation through PowerShell in a large-scale enterprise environment.

Responsibilities

  • Provide L3/SME support for Exchange On-Premises, Exchange Online, and Hybrid environments.
  • Administer and troubleshoot Exchange servers, mailboxes, databases, mail flow, connectors, and related services.
  • Support Active Directory Domain Services (AD DS), including DNS, Group Policy, authentication, replication, and domain controllers.
  • Administer Microsoft Entra ID, including identity, authentication, users, groups, and roles.
  • Lead complex incident resolution, perform Root Cause Analysis (RCA), and implement corrective actions.
  • Support Azure Virtual Desktop (AVD), including host pools, session hosts, FSLogix profiles, and user connectivity.
  • Support Microsoft 365 services and Azure integrations with on-premises infrastructure.
  • Administer and support Windows Server, Enterprise Vault, SCCM/MECM, SCOM, SharePoint, and Intune.
  • Perform infrastructure patching, upgrades, maintenance, and vulnerability remediation.
  • Develop PowerShell automation for operational and administrative activities.
  • Maintain technical documentation, SOPs, runbooks, and recovery procedures.
  • Collaborate with Infrastructure, Security, Network, Application, and Vendor teams to ensure service reliability.

Requirements

  • A minimum of 8 years of experience in Microsoft Infrastructure and IT Operations.
  • Strong hands-on expertise in Microsoft Exchange On-Premises, Exchange Online, and Hybrid.
  • Strong hands-on expertise in Active Directory Domain Services (AD DS).
  • Strong hands-on expertise in Microsoft Entra ID (Azure AD).
  • Strong hands-on expertise in AD/Entra Connect.
  • Strong hands-on expertise in DNS, Group Policy, AD replication, and authentication.
  • Strong hands-on expertise in Windows Server Administration.
  • Strong hands-on expertise in PowerShell scripting and automation.
  • Experience with Microsoft 365, Intune, SharePoint, SCCM/MECM, SCOM, Azure Virtual Desktop (AVD), Enterprise Vault, and Azure services.
  • Experience supporting large-scale enterprise production environments.
  • Strong troubleshooting, analytical, problem-solving, and incident management skills.
  • Experience working within ITIL/ITSM environments and using ITSM and monitoring platforms such as ServiceNow or HPSM.
  • Ability to work independently, take ownership, and collaborate effectively across technical teams.
  • Excellent communication, stakeholder management, and documentation skills.

Desired Qualifications

  • Experience mentoring junior engineers is an advantage.
  • Microsoft certifications such as AZ-104, AZ-800/AZ-801, Microsoft 365 Administrator, AZ-305, or other relevant Microsoft certifications are considered an advantage.

Benefits

  • Outstanding opportunity to use your skills and imagination.
  • Be challenged but not alone.
  • Join a team of diverse innovators.
  • Challenged to go beyond the status quo.
#Microsoft Exchange#Active Directory#Microsoft Entra ID#Microsoft 365#Intune#SharePoint#SCCM#SCOM#Azure Virtual Desktop#Enterprise Vault#Windows Server#Azure
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Company

Ericsson

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Dubai, United Arab Emirates

Applicants

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