Microsoft Data Center Technician (DCT) Manager
Technology, Data & Digital · IT Infrastructure & Security · DevOps
In short
Responsibilities
- Lead and guide a team of technicians in hardware deployments, diagnostics, and decommissioning.
- Support technician performance, prioritize tasks, and monitor KPIs and SLAs.
- Model leadership principles and provide training to technicians.
- Oversee compliance with Data Center business unit policies and procedures.
- Ensure efficient completion of assigned tickets by the technician team.
- Advise on and review process modifications for service quality and efficiency improvements.
- Conduct daily safety briefings and ensure compliance with EHS training and procedures.
- Manage security and data management training and ensure technician compliance.
- Partner with stakeholders to remove risks to personnel and resource availability.
- Assign required training and validate completion for technician teams.
- Collect and review KPIs for the team to drive improvement.
- Coordinate training packages for technicians on various procedures.
- Verify compliance with standards for data-bearing devices destruction.
- Manage assigned projects or programs to meet service delivery objectives.
- Perform post-execution verification of grounding, staging, labeling, and cabling.
Requirements
- High school diploma, GED, or equivalent.
- Basic knowledge of computer hardware and components.
- 3+ years of experience supporting IT equipment or related technology, or working with technical teams.
- 1+ year of experience directing, supervising, or managing others.
- Ability to work shifts, including evenings, nights, weekends, and/or holidays.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- Must pass Microsoft Cloud background check.
- Requires verification of U.S. citizenship.
- May require passing a CJIS background check.
- Must have authorization to work in the United States without employer sponsorship.
Desired Qualifications
- Associate degree in Computer Science or related field and/or equivalent work experience.
- 4+ years of experience supporting IT equipment or related technology.
- 3+ years of experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: ITIL Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
- 2+ years of experience leading diverse, technical, or IT workforce of up to ten employees.
Benefits
- Opportunity for career growth in Cloud Operations & Innovation.
- Access to Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
- The typical base pay range for this role across the U.S. is USD $75,400 - $167,900 per year.
- Specific pay range for San Francisco Bay area and New York City metropolitan area is USD $105,800 - $185,300 per year.
- Certain roles may be eligible for benefits and other compensation.
Skills
About Microsoft
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Company
MicrosoftJob Posted
3 days ago
Employment Type
Full Time
Work mode
On Site
Salary
US$75,400–167,900 / year
Hours per week
40
Experience Level
Mid-Senior
Locations
United States
Qualification
Applicants
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