The Job

Medior Technical Support Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · QA & Testing

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In short

Emerson is seeking a Medior Technical Support Engineer in Colombes, France, to assist customers with technical issues related to their products and platforms. This hybrid role involves problem-solving, customer education, and collaborating with internal teams to improve product design and customer success.

Responsibilities

  • Resolve customer technical issues related to installation, configuration, implementation, and maintenance of Emerson Test & Measurement (NI) products.
  • Take ownership of customer interactions, escalating complex cases and maintaining clear communication.
  • Identify and report product design feedback to R&D teams.
  • Recognize and share potential commercial opportunities with Sales and Account teams.
  • Provide technical guidance to internal stakeholders.
  • Deliver customer education through training sessions and workshops.
  • Support customers throughout product startup, troubleshooting, and maintenance.
  • Create and document technical knowledge for customer self-service using KCS practices.

Requirements

  • Eligibility to obtain and maintain French security clearance.
  • Bachelor’s degree in engineering, computer science, or related field, or equivalent practical experience.
  • Professional-level English proficiency (minimum B2).
  • Experience with one or more programming environments.
  • Willingness and ability to travel up to 10%.

Desired Qualifications

  • Knowledge or practical experience in Radio Frequency (RF) technologies.
  • Strong communication skills, explaining technical concepts to diverse audiences.
  • Additional language skills (Italian, German, or Spanish) are a plus.
  • Structured, analytical problem-solving approach.
  • Solid technical foundation, including electronic circuit design concepts and basic electronic instrumentation.
  • Comfort working in a fast-paced, evolving environment.
  • Collaborative mindset and experience working in cross-functional, international teams.
  • Previous customer-facing experience in technical support, service, or application engineering roles.
  • Familiarity with LabVIEW is an advantage.

Benefits

  • Continuous learning opportunities.
  • Mentorship programs.
  • Clear career pathways.
  • Support for professional growth and long-term success.
#Technical Support#Customer Support#Engineering#Emerson Test & Measurement
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Company

Emerson

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Colombes, France

Qualification

Bachelor

Applicants

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