The Job

MC Core Cloud Specialist VAS

Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration

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In short

Ericsson is seeking an experienced MS Core Cloud Specialist – VAS in Sydney, NSW to provide L2 operational support for multi-vendor VAS platforms. This role involves troubleshooting, maintenance, and optimization of critical value-added services for Australian customers, requiring 15+ years of telecom experience.

Responsibilities

  • Provide L2 operational support for VAS platforms, ensuring high availability and service continuity.
  • Perform advanced troubleshooting and fault isolation for application, platform, and network-related incidents.
  • Restore services within agreed SLA/OLA targets by identifying and resolving technical issues.
  • Analyze application, system, and network logs to determine root cause and implement corrective actions.
  • Execute planned maintenance, software upgrades, patching, and configuration changes.
  • Prepare, review, and execute Method of Procedure (MOP) documents.
  • Perform preventive health checks, capacity monitoring, and performance optimization.
  • Support Incident, Problem, Change, and Major Incident Management processes.
  • Perform Root Cause Analysis (RCA) and recommend permanent fixes.
  • Coordinate with L1 Operations, L3 Engineering, OEM vendors, and customer teams.
  • Support platform administration including application services, interfaces, databases, certificates, and system configurations.
  • Troubleshoot telecom protocols and interfaces such as SIP, SMPP, SS7, Diameter, HTTP/HTTPS, and REST APIs.
  • Validate service functionality after maintenance activities and ensure successful post-implementation verification.
  • Monitor platform performance, identify potential risks, and proactively mitigate service-impacting issues.
  • Support Disaster Recovery (DR), Business Continuity (BCP), backup, and restoration activities.
  • Develop and maintain technical documentation, SOPs, knowledge articles, and operational runbooks.
  • Drive automation and process improvement initiatives.
  • Participate in technical bridge calls, customer meetings, and OEM discussions.
  • Ensure compliance with security policies, operational standards, and audit requirements.
  • Provide technical guidance and knowledge transfer to L1 teams.
  • Support multi-vendor VAS platforms including Ericsson, Nokia, Mavenir, Mobileum, Ribbon, Agnity, Apigee, Movius, and NVP technologies.
  • Ensure accurate incident documentation, timely stakeholder communication, and adherence to Ericsson Managed Services operational processes.

Requirements

  • 15+ years in telecom Value Added Services (VAS) or related network services, supporting large-scale carrier-grade environments.
  • Strong hands-on experience with telecom VAS platforms: SMSC, MMSC, OCS, IN, IVR, API Gateway, Voicemail, Roaming, eSIM, IoT.
  • Solid OS administration skills in Linux / Unix environments.
  • Experience supporting multi-vendor VAS platforms including Ericsson, Nokia, Mavenir, Mobileum, Ribbon, Agnity, Apigee, Movius, and NVP.

Benefits

  • Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
  • Be challenged, but not alone; join a team of diverse innovators.
  • Opportunity to craft what comes next.
  • Encouraging a diverse and inclusive organization is core to our values.
  • Championing diversity and inclusion in everything we do.
  • Belief that collaborating with people with different experiences drives innovation.
  • Encouragement for people from all backgrounds to apply and realize their full potential.
  • Ericsson is proud to be an Equal Opportunity Employer.
#telecom#VAS#Cloud#Specialist#Sydney#Australia
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Company

Ericsson

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Executive

Locations

Sydney, Australia

Applicants

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