Manager, Project Management & Service
Construction, Engineering & Trades · Architecture & Planning · Construction Management
In short
ZeroTouch Manufacturing, a Sandvik company, seeks a Manager, Project Management & Service in Tualatin, Oregon. This role leads project execution from order to closeout, serving as the primary customer interface, and plays a key role in developing and scaling the Service function. The ideal candidate has a Bachelor's degree, PMP certification, and 3-5+ years of experience managing complex projects.
Responsibilities
- Lead project execution from customer order handoff through Site Acceptance Testing (SAT), customer acceptance, and formal project closeout.
- Serve as the primary customer point of contact throughout project execution and act as the Voice of the Customer within ZeroTouch.
- Develop and maintain project schedules, budgets, resource plans, forecasts, and risk mitigation strategies.
- Lead cross-functional teams across Engineering, Product Management, Operations, Supply Chain, Finance, Applications, Quality, Sales, and Service.
- Define project objectives, milestones, deliverables, critical paths, and execution plans.
- Monitor project performance against scope, schedule, and budget commitments while implementing corrective actions when needed.
- Manage project financial performance, including revenue forecasting, cost tracking, margin management, and variance analysis.
- Lead project change management activities while ensuring alignment with customer requirements and contractual commitments.
- Identify, assess, and mitigate project risks and opportunities through proactive planning and escalation.
- Coordinate activities of suppliers, subcontractors, and external integration partners.
- Communicate project status, financial performance, risks, and recovery plans to customers and executive leadership.
- Ensure successful completion of customer acceptance requirements and transition of projects to the Service organization.
- Drive continuous improvement initiatives that improve project execution, operational efficiency, and customer satisfaction.
- Lead day-to-day service planning, prioritization, and coordination of field service and customer support activities.
- Develop service processes, response procedures, documentation standards, and performance metrics to support business growth.
- Monitor service performance, customer satisfaction, response times, and issue resolution effectiveness.
- Partner with Engineering, Product Management, and Quality teams to identify recurring issues and implement corrective actions.
- Support aftermarket business opportunities including service agreements, upgrades, spare parts, and recurring customer support programs.
- Contribute to future organizational growth by helping establish scalable service staffing models and operational processes.
Requirements
- Proven ability to lead cross-functional teams and drive accountability without direct authority.
- Strong customer focus with the ability to build trusted relationships and effectively manage stakeholder expectations.
- Excellent organizational, planning, and problem-solving skills.
- Strong financial and business acumen with the ability to manage project budgets, forecasts, and profitability.
- Ability to balance multiple priorities in a fast-paced and dynamic environment.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Strong leadership, negotiation, and conflict-resolution capabilities.
- Proactive and solutions-oriented mindset with a focus on continuous improvement.
- Experience supporting customer service, field service, customer success, or post-installation support activities preferred.
- Willingness to travel domestically and internationally as business needs require.
- Bachelor's degree in Engineering, Business, Project Management, or a related technical discipline.
- PMP Certification required.
- 3–5+ years of experience managing complex capital equipment, industrial automation, manufacturing, or technology-focused projects.
- Strong understanding of project management principles, risk management, and financial controls.
- Demonstrated success leading projects within a matrixed organization.
- Experience managing project budgets, forecasting, cost controls, and customer-facing deliverables.
- Strong technical, operational, and business acumen.
- Experience with Jira, Confluence, ERP systems (EPICOR preferred), and Microsoft Office applications.
- Experience supporting customer service organizations or post-installation operations is preferred.
- A valid passport, or the ability to obtain one, is required.
Desired Qualifications
- Domestic and international travel of approximately 20–30% is required.
Benefits
- Lead high-impact customer projects utilizing cutting-edge automation, robotics, and precision manufacturing technologies.
- Play a key role in shaping and growing ZeroTouch's Service organization and customer success capabilities.
- Collaborate with multidisciplinary teams across engineering, operations, product management, finance, quality, and service.
- Influence the delivery of innovative solutions that help customers improve quality, productivity, and manufacturing performance.
- Enjoy career growth and professional development opportunities within Sandvik, a global leader in engineering, technology, and sustainable manufacturing solutions.
- Join a collaborative culture that values accountability, innovation, customer focus, and continuous improvement.
#Project Management#Service#ZeroTouch Manufacturing#Sandvik#Tualatin#Oregon#Capital Equipment#Industrial Automation#Manufacturing#Technology
Company
Sandvik
Job Posted
5 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Tualatin, United States of America
Qualification
Bachelor, Diploma
Applicants
Be an early applicant