Manager I, MLD Ops, GO-AI

Logistics, Sales & Operations · HR & Admin · HR Operations · Talent Acquisition

In short

Amazon's Global Operations - AI (GO-AI) is seeking a Manager I to lead a team of 20-25 employees in Hyderabad or Bangalore, fostering customer obsession and high performance. This role requires strong leadership, analytical skills, and experience in team management, with a focus on process improvement and operational KPIs in a 24x7 environment.

Responsibilities

Lead, motivate, and manage a team of 20-25 employees.
Measure team developmental and performance goals and conduct regular 1x1s.
Ensure process deliverables per SLA and manage team and workflow.
Deliver on operational and qualitative KPIs.
Ensure compliance with company policies and guidelines.
Generate reports of team performance.
Conduct internal quality checks, audits, and provide appropriate trainings and coaching.
Translate organizational vision into actionable goals and guide the team.
Promote a culture of continuous learning and development.
Prepare metrics, SOPs, and create processes.
Analyze data to identify trends, bottlenecks, and areas for improvement.
Collaborate with the operations management team to implement process improvements.

Requirements

Graduate or equivalent.
Minimum 4 years of experience, with at least 18 months as a team leader/manager.
Proven leadership abilities with a track record of managing and motivating teams.
Excellent verbal and written communication skills in English.
Very good presentation, feedback, and coaching skills.
Ability to observe, analyze, and identify process improvement opportunities.
Highly energetic and enthusiastic.
Ability to lead by example.
Hands-on experience with MS-Office, preferably MS-Excel and PowerPoint.
Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines without compromising quality.
Basic data handling and data interpretation skills.
Comfortable with 24x7 rotational shifts.
Bachelor's degree, or 4+ years of education or related field experience.
Experience demonstrating strong analytical abilities and confidence in the use of data.
Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines.

Desired Qualifications

Ability to pull data from numerous databases (using Excel and other data management systems) and perform ad hoc reporting and analysis is a plus.
Communicating with Internal customers (ACES, Training, Quality etc.) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.
4+ years of people management experience, or Bachelor's degree.

Benefits

Inclusive culture that empowers Amazonians.
Opportunities for workplace accommodation and adjustment during the application and hiring process.

Skills

MS-ExcelMS-OfficePowerPoint

#Operations#AI#Management#Leadership

About Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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