The Job

Lead Support Engineer, Amazon LEO Enterprise Customer Support

Technology, Data & Digital

Join for updates

In short

Amazon LEO is seeking a Lead Support Engineer with strong troubleshooting expertise to resolve complex satellite network issues. You will analyze performance data, diagnose problems, and work with cross-functional teams to ensure customer satisfaction. This role involves a rotating shift schedule, including on-call duties, and requires eligibility for export control compliance.

Responsibilities

  • Handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels.
  • Develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams.
  • Work in a rotating shift schedule, including weekdays and weekends, with the requirement to be available for on-call duties.
  • Ensure continuous operational coverage through availability for on-call duties.

Requirements

  • 3+ years of systems administrator, engineering or technical IT/cloud operations support role experience
  • SDWAN/SDN proficiency with hands-on experience in design, deployment, and operations (Cisco Viptela, VMware VeloCloud, or Versa Networks)
  • Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect
  • Experience with SDN controllers, orchestration, overlay/underlay architectures, and application-aware routing
  • Strong background in NOC operations with experience in emergency response and on-call support scenarios
  • 8+ years of extensive experience in ISP/Service Provider network architecture and operations with large-scale networks
  • Python programming skills for network automation with experience in JSON/YAML, REST APIs, and automation frameworks (Ansible, Terraform)
  • AWS networking expertise including VPC, Direct Connect, Transit Gateway, and hybrid cloud/on-premises integration
  • Must be eligible to obtain any necessary export licenses or approvals based on nationality, citizenship, and other factors.
#Amazon LEO#SATCOM#Technical Support#Network Engineering#Troubleshooting#Satellite Networks#Service Degradation#Latency#Jitter#Packet Loss#NOC#On-call#SDWAN#SDN#Python#Network Automation#AWS Networking
Amazon Logo

Company

Amazon

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Hyderabad, India

Applicants

Be an early applicant