Lead Consultant(Product/Domain)

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

The SAP MM Support Consultant will provide L1/L2 functional support for procurement, inventory, material movements, receiving, shipping, master data, and related sales or outbound processes. The role involves monitoring, analyzing, and resolving incidents and service requests, as well as conducting root-cause analysis and supporting operational activities.

Responsibilities

Monitor, analyze and resolve incidents and service requests related to procurement, purchasing, supplier scheduling, material call-offs, inventory and stock management, goods receipt and issue, stock transfers and transfer postings, receiving and shipping, material master data, and relevant sales and outbound processes.
Perform initial triage, assess business impact and assign tickets to the correct resolver group.
Investigate transactional failures, stock inconsistencies, incorrect document statuses and movement errors.
Resolve issues caused by missing or incorrect master data and configuration.
Support routine operational requests and approved production-data corrections.
Analyze failed MM-related IDocs and interfaces and coordinate technical issues with Integration and ABAP teams.
Perform functional analysis for workflow, output and document-processing issues.
Conduct root-cause analysis for recurring procurement, inventory, receiving or shipping incidents.
Perform configuration analysis and eligible small configuration corrections through the approved change process.
Reproduce issues in non-production environments and coordinate functional, regression and user-acceptance testing.
Support month-end processing and other business-critical operational activities.
Prepare structured handovers when issues require major development, design changes or specialist L3 support.
Maintain functional runbooks, known-error records and knowledge articles.

Requirements

Strong hands-on experience in SAP MM Purchasing and Inventory Management.
Good understanding of material master, goods movements, stock transfers and logistics processes.
Working knowledge of SAP Sales and Distribution processes relevant to shipping and outbound execution.
Understanding of integration between MM, PP, EWM, Finance and external supplier systems.
Experience with SAP configuration, incident management, RCA and controlled production changes.
Experience working with ServiceNow or a comparable ITSM platform.
Strong analytical, documentation and stakeholder-communication skills.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

SAP MMPurchasingInventory ManagementMaterial MasterGoods MovementsStock TransfersLogisticsSAP Sales and DistributionShippingOutbound ProcessesSAP ConfigurationIncident ManagementRoot Cause AnalysisServiceNowStakeholder Communication

#SAP MM#Procurement#Inventory#Logistics#Master Data#Support

About HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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