Lead Administrator (Tools & Automation)

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

This role involves diagnosing and resolving complex technical issues, facilitating root cause analysis, and enhancing customer feedback. The Lead Administrator will champion ITIL, security, and data privacy, provide support for complex incidents, and mentor junior analysts.

Responsibilities

Champion ITIL, security, and data privacy to offer high-quality, well-documented solutions.
Provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions.
Maintain a comprehensive Knowledge base.
Act as a mentor to junior analysts.
Deliver training programs for freshers.
Contribute to a positive customer experience and high CSAT scores.
Proactively identify and address potential security vulnerabilities.

#ITIL#security#data privacy#incident management#root cause analysis#knowledge base#mentoring#training

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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