The Job

Lead Administrator (Tools & Automation)

Technology, Data & Digital · Software & Web Development · Software Engineering

Join for updates

In short

HCLTech is seeking a Lead Administrator (Tools & Automation) in Hyderabad, Telangana. This role involves diagnosing and resolving complex technical issues, championing ITIL, security, and data privacy, and enhancing customer feedback for support operations. The ideal candidate will also mentor junior analysts and contribute to a positive customer experience.

Responsibilities

  • Champion ITIL, security, and data privacy to offer high-quality, well-documented solutions.
  • Provide support for complex incidents, perform root cause analysis, and implement solutions.
  • Maintain a comprehensive knowledge base and act as a mentor to junior analysts.
  • Deliver training programs for freshers.
  • Contribute to a positive customer experience and high CSAT scores.
  • Proactively identify and address potential security vulnerabilities.

Requirements

  • Diagnose and resolve complex technical issues impacting business operations.
  • Facilitate root cause analysis.
  • Enhance customer feedback for support operations.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#ITIL#security#data privacy#incident management#root cause analysis#knowledge base#mentoring#training#customer satisfaction#CSAT#security vulnerabilities
HCLTech Logo

Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Hyderabad, India

Applicants

Be an early applicant