Lead Administrator (Support &Operations)

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

The Lead Administrator (Support & Operations) role at HCLTech in Chennai focuses on resolving complex technical issues, ensuring ITIL and security compliance, and enhancing customer satisfaction. Responsibilities include incident management, root cause analysis, knowledge base maintenance, and mentoring junior analysts.

Responsibilities

Champion ITIL, security, and data privacy for high-quality, well-documented solutions.
Provide support for complex incidents escalated by analysts.
Perform root cause analysis and implement solutions for technical and security issues.
Maintain a comprehensive knowledge base.
Act as a mentor to junior analysts.
Deliver training programs for freshers.
Contribute to a positive customer experience and high CSAT scores.
Proactively identify and address potential security vulnerabilities.

Requirements

Experience in diagnosing and resolving complex technical issues impacting business operations.
Experience in facilitating root cause analysis.
Experience in enhancing customer feedback for support operations.
Knowledge of ITIL, security, and data privacy principles.
Ability to mentor junior analysts and deliver training.

Benefits

Opportunity to supercharge your potential.
Find your career and spark at HCLTech.
Work at a place that puts people first.
Global technology company with a broad portfolio of services and products.
Work with clients across major verticals.

#ITIL#security#data privacy#customer feedback#root cause analysis#knowledge base#training

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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