Lead Administrator (Support &Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Cybersecurity

In short

Lead Administrator for Support & Operations. Responsible for diagnosing and resolving complex technical issues, implementing solutions for technical & security problems, and maintaining a knowledge base. Aims to enhance customer feedback and satisfaction.

Responsibilities

Champion ITIL, security, and data privacy to offer high-quality, well-documented solutions.
Provide support for complex incidents escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
Maintain a comprehensive Knowledge base, act as a mentor to junior analysts, and deliver training programs.
Contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions.
Proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Requirements

ITIL
Security knowledge
Data privacy knowledge
Experience in diagnosing and resolving complex technical issues
Experience in performing root cause analysis
Ability to mentor junior analysts
Ability to deliver training programs

Benefits

Supercharge your potential
Find your career
Find your spark
A place that puts its people first
Work for a global technology company
Consolidated revenues of $14.8 billion (as of 12 months ending June 2026)

#ITIL#security#data privacy#technical support#knowledge base#mentoring#training#customer satisfaction#security vulnerabilities#customer data

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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