Lead Administrator (Support &Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Cybersecurity

In short

As a Lead Administrator for Support & Operations in Delhi, you will diagnose and resolve complex technical issues, champion ITIL and security best practices, and enhance customer feedback. You will also maintain a knowledge base, mentor junior analysts, and contribute to high CSAT scores.

Responsibilities

Champion ITIL, security, and data privacy for high-quality solutions.
Provide support for complex incidents escalated by analysts.
Perform root cause analysis and implement solutions for technical & security issues.
Maintain a comprehensive knowledge base.
Act as a mentor to junior analysts.
Deliver training programs for freshers.
Contribute to a positive customer experience and high CSAT scores.
Proactively identify and address potential security vulnerabilities.

Requirements

Experience in diagnosing and resolving complex technical issues.
Proficiency in ITIL, security, and data privacy principles.
Experience in root cause analysis.
Ability to maintain a comprehensive knowledge base.
Mentorship capabilities for junior analysts.
Experience in delivering training programs.
Focus on customer satisfaction and CSAT scores.
Proactive identification of security vulnerabilities.

Benefits

Opportunity to supercharge your potential.
Find your career and spark at HCLTech.
Work for a global technology company.
Contribute to industry-leading capabilities in digital, engineering, cloud, and AI.

#ITIL#security#data privacy#customer feedback#root cause analysis#knowledge base#mentorship#training

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website