Lead Administrator (Support &Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Cybersecurity · Software Engineering
In short
This role focuses on diagnosing and resolving complex technical issues impacting business operations, facilitating root cause analysis, and enhancing customer feedback for support operations. The Lead Administrator will champion ITIL, security, and data privacy principles to ensure high-quality, documented solutions and a positive customer experience.
Responsibilities
- Champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
- Provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
- Maintain a comprehensive Knowledge base, act as a mentor to junior analysts, and deliver training programs for freshers.
- Contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions.
- Proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.
#ITIL#security#data privacy#customer feedback#technical issues#root cause analysis#knowledge base#training
Company
HCLTech
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Lucknow, India
Applicants
Be an early applicant