Lead Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

Lead Administrator (Support & Operations) required to diagnose and resolve complex technical issues impacting business operations in Lucknow, India. The role involves championing ITIL, security, and data privacy, performing root cause analysis, and enhancing customer feedback to ensure high CSAT scores.

Responsibilities

Champion ITIL, security, and data privacy to offer high-quality, well-documented solutions.
Provide support for complex incidents, perform root cause analysis, and implement solutions.
Maintain a comprehensive Knowledge base and act as a mentor to junior analysts.
Deliver training programs for freshers.
Contribute to a positive customer experience and high CSAT scores.
Proactively identify and address potential security vulnerabilities.

Requirements

Ability to diagnose and resolve complex technical issues.
Experience with ITIL, security, and data privacy.
Skills in root cause analysis.
Ability to maintain a comprehensive Knowledge base.
Mentoring and training capabilities.
Focus on customer satisfaction and CSAT scores.
Proactive identification of security vulnerabilities.

Desired Qualifications

Experience in Support & Operations.
Experience working in a global technology company.

Benefits

Opportunity to supercharge your potential at HCLTech.
Find your career and your spark.
Be part of a global technology company with over 230,000 employees across 60 countries.
Work with industry-leading capabilities centered around digital, engineering, cloud and AI.
Collaborate with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

#ITIL#security#data privacy#technical support#root cause analysis#knowledge base#mentoring#training#customer satisfaction#security vulnerabilities

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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