The Job

L1FM Engineer- Core TXN IP

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Software Engineering

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In short

Ericsson seeks an L1 Fault Management Engineer in Noida for 24x7 global operations. Responsibilities include alarm monitoring, fault analysis, incident management, and service restoration across RAN, IP, Core, and Transmission networks, adhering to ITIL standards.

Responsibilities

  • Monitor alarms and perform first-level fault analysis using Ericsson OSS/NMS and multi-vendor EMS tools.
  • Correlate alarms, conduct initial RCA, prioritize incidents, and coordinate with L2/L3 and field teams to restore services within SLA.
  • Manage incidents from detection through closure and support problem, change, and major incident management in line with ITIL and Ericsson GSC standards.
  • Identify recurring faults, improve monitoring and alarm processes, and prepare fault trend, network health, and performance reports.
  • Maintain accurate documentation, SOPs, runbooks, knowledge articles, and shift handovers.
  • Mentor junior engineers and support team onboarding and training.

Requirements

  • 3–10 years of experience in telecom network operations or L1 fault management.
  • Strong expertise in one or more domains: RAN (2G/3G/4G/5G), IP transport, Core (MSC/EPC/IMS/5GC), or Transmission (SDH/DWDM/Microwave/Packet Transport).
  • Knowledge of fault management, alarm correlation, performance monitoring, SLA management, and ITIL processes.
  • Strong troubleshooting, communication, ownership, and stakeholder-management skills.
  • Bachelor’s degree in Telecommunications, Electronics, Computer Science, or equivalent.
  • Willingness to work 24x7 rotational shifts, including weekends and holidays.

Desired Qualifications

  • ITIL Foundation or relevant Ericsson/Cisco certification is preferred.
#Network Operations#Fault Management#Alarm Monitoring#RCA#Incident Management#SLA#ITIL
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Company

Ericsson

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Noida, India

Qualification

Bachelor

Applicants

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