The Job

IT Support Specialist

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · DevOps

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In short

Atlas Copco Group is seeking an IT Support Specialist for their Stockholm office to build and lead a proactive onsite IT support organization. This role involves providing L2 EUC support, managing incidents, and acting as a local specialist for various workplace technologies.

Responsibilities

  • Provide onsite and remote support for users in Sickla/Nacka and across the Nordic and Baltic region.
  • Handle regular and advanced/L2 EUC support for incidents and service requests.
  • Ensure support delivery aligns with processes, SLAs, and business priorities.
  • Act as a local specialist for digital workplace, End User Computing, Microsoft 365, Copilot, and Nexthink.
  • Create knowledge articles, guides, and training material for self-service.
  • Collaborate with users, business stakeholders, IT suppliers, and Group IT teams.
  • Advise customers on IT needs, standard solutions, and best practices.
  • Identify and develop automation initiatives to improve service delivery.
  • Execute compliance-related tasks and document activities.
  • Participate in and execute local, regional, and global IT projects.
  • Support technology deployments, migrations, and service transitions.
  • Coordinate local implementation activities requiring user dialogue or technical verification.

Requirements

  • Relevant IT education, certification, or equivalent experience from end-user computing, workplace services, or IT support.
  • Strong knowledge of Windows clients, laptops, collaboration tools, SCCM, Autopilot, Intune, peripherals, and common workplace technologies.
  • Good understanding of ITSM processes, ITIL methodology, service desk tools, SLAs, and KPIs.
  • Fluent English, spoken and written.
  • Extended experience from L2 IT support, end-user computing, or similar roles, preferably in a multinational environment.
  • Experience contributing to IT projects, technology rollouts, compliance activities, or continuous improvement initiatives.
  • Positive and customer-centric mindset with clear communication skills.
  • Resilience to change and ability to prioritize under pressure.
  • Proactive and improvement-oriented.
  • Collaborative team player with a global mindset.

Desired Qualifications

  • Service Now is an advantage.
  • Knowledge of Microsoft 365, modern workplace services, and endpoint management.
  • Nexthink, AI-enabled tools, scripting, Power Automate, or similar automation capabilities are an advantage.
  • Local Nordic language is an advantage depending on stakeholder scope.
  • Experience collaborating with internal stakeholders, suppliers, and specialist teams across different locations is an advantage.

Benefits

  • Culture of trust and accountability
  • Lifelong learning and career growth
  • Innovation powered by people
  • Comprehensive compensation and benefits
  • Health and well-being
#IT Support#End User Computing#Microsoft 365#Copilot#Nexthink#Automation#IT Projects#Stockholm#Sweden
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Company

Atlas Copco Group

Job Posted

3 weeks ago

Expires

in 2 days

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Stockholm, Sweden

Applicants

Be an early applicant