IT Support & Administration Specialist

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

The Information Technology Support Administrator is responsible for providing day-to-day IT support for hardware, software, and workplace technology needs. This role supports system performance, workstation setup, troubleshooting, and technology upgrades, while also contributing to operational and project-based IT activities. In addition, this position will primarily support cell phone contracts in EMEA, while also providing ITAM (IT Asset Management) support and local PC support as needed.

Responsibilities

Install, configure, and maintain software and hardware
Set up and deploy workstations for end users
Monitor system performance and maintain systems according to operational requirements
Troubleshoot technical issues, system problems, and outages
Upgrade systems with new releases, patches, and device models
Provide effective and practical solutions to user and system issues
Use sound judgment in selecting methods and techniques to resolve technical problems
Execute IT-related projects from start to completion
Contribute to moderately complex aspects of operational or project work
Identify issues and develop recommendations for effective solutions
Work on team-driven and task-oriented IT initiatives
Support standard IT operational processes and end-user technology needs
Support cell phone contracts in EMEA
Provide ITAM support as needed
Provide local PC support as needed

Requirements

Experience in IT support, desktop support, or systems administration
Knowledge of hardware, software, workstation deployment, and troubleshooting
Ability to diagnose and resolve technical issues in a timely manner
Strong organizational and problem-solving skills
Ability to work independently and manage assigned tasks effectively
Good communication and collaboration skills

Desired Qualifications

Experience supporting end users in a corporate IT environment is preferred
Familiarity with ITAM processes and mobile device support is a plus

Benefits

Comprehensive medical and healthcare plans
ETO and FTO Programs
Maternity and paternity leave, parenting resources, adoption and surrogacy assistance
ESPP: Purchase Synopsys common stock at a 15% discount, with a 24 month look-back
Retirement Plans
Competitive salaries

Skills

hardwaresoftwaresystem administrationtroubleshootingIT Asset Managementmobile device support

#IT Support#IT Administration#Hardware Support#Software Support#System Administration#Troubleshooting#IT Asset Management#Mobile Device Support#EMEA

About Synopsys Inc

Smart, Secure Everything—From Silicon to Software Synopsys technology is at the heart of innovations that are changing the way we live and work. The Internet of Things. Autonomous cars. Wearables. Smart medical devices. Secure financial services. Machine learning and computer vision. These breakthroughs are ushering in the era of Smart, Secure Everything―where devices are getting smarter, everything’s connected, and everything must be secure. Powering this new era of technology are advanced silicon chips, which are made even smarter by the remarkable software that drives them. Synopsys is at…

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