The Job

IT Specialist

Technology, Data & Digital · IT Infrastructure & Security · IT Support

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In short

This IT Specialist role is crucial for maintaining seamless business operations and system integrity. Responsibilities include managing and troubleshooting various hardware and software, maintaining IT infrastructure documentation, and providing exceptional technical support to on-site users.

Responsibilities

  • Ensure day-to-day operations run effectively and efficiently for laptops, desktops, tablets, cell phones, desk phones, document printers, label printers, Xerox MFPs, and handheld RF mobile computers.
  • Troubleshoot hardware and software issues on client systems.
  • Perform server, laptop, and PC patching.
  • Maintain existing IT infrastructure and process documentation.
  • Utilize ServiceNow for incident and service request management.
  • Provide exceptional customer service and technical support for on-site users.
  • Resolve issues or ensure timely escalation to the appropriate support level.
  • Oversee the integrity and security of IT systems.
  • Provide advanced support for desktop and laptop computers, applications, and related technology.
  • Lead IT projects, ensuring timely completion and alignment with business goals.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 2 – 3 Years of IT Support Experience
  • Excellent oral and written communication skills
  • Strong Time management and organizational skills
  • Proficiency in Windows 10
  • Proficiency in Microsoft Office 2016, Office 365
  • Proficiency in Windows Server 2012/2016
  • Working knowledge of Active Directory and Group Policy
  • Knowledge of smartphones and MDM solutions
  • PC and server hardware knowledge
  • Excellent customer service skills - ability to interact with all levels in a courteous, helpful, and professional manner
  • Unquestionable ethics with proven ability to deal with a high level of confidentiality
  • Must be available to work weekends and off hours on occasion
  • Must be able to work effectively in a fast-paced environment and exhibit a strong sense of urgency

Desired Qualifications

  • Familiarity with VMware vSphere and ESXI a plus
  • Familiarity with Nutanix HCI a plus
  • Intermediate knowledge of Microsoft Azure a plus
  • Familiarity with CCTV and Access Control Systems a plus

Benefits

  • Global leader in access solutions
  • Opportunities for career growth locally, regionally, or internationally
  • Support with regular feedback, training, and development opportunities
#IT#Telecom#Internet
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Company

ASSA ABLOY Group

Job Posted

3 days ago

Expires

in 1 month

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

Memphis, United States

Qualification

Bachelor, No Formal Education

Applicants

Be an early applicant