The Job

ISV Customer Care & Project Coordinator

Logistics, Sales & Operations · Sales & Business Development · Project Management · Customer Success

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In short

Emerson is seeking a detail-oriented ISV Customer Care & Project Coordinator with over 3 years of experience in customer care and project coordination. Responsibilities include managing client communications, ensuring timely order execution, handling change orders, and contributing to process improvements. The role requires a Bachelor's degree or equivalent experience, proficiency in Oracle and SAP systems, and strong communication and problem-solving skills.

Responsibilities

  • Serve as the primary point of contact for Emerson ISV customers and Impact Partners in an assigned region.
  • Respond to customer inquiries within 12 hours and conduct weekly calls for order updates.
  • Manage backlog execution for project orders and MRO Impact Partners.
  • Ensure orders are entered correctly with accurate product specifications, delivery dates, certifications, and documentation.
  • Prioritize order execution with planners/buyers and plants.
  • Manage past-due backlog and work with teams to meet delivery dates.
  • Provide order status updates to customers at every stage, including tracking details.
  • Manage change order and cancellation requests.
  • Support credit return and return material requests.
  • Provide after-sales support.
  • Measure and report on project performance, monitoring progress and addressing issues.
  • Train and mentor new hires, organize training sessions, and present in planning sessions.
  • Create and lead internal initiatives and drive process improvements.
  • Analyze sales estimates, risks, and opportunities to improve delivery service levels.

Requirements

  • Over 3 years of experience in customer care and project coordination.
  • Bachelor’s Degree in business, STEM related field or equivalent experience.
  • +7 years similar experience in a manufacturing, operations or sales environment experience for externals and internal candidates.
  • Experience with Oracle systems is strongly preferred.
  • Experience working with SAP and related business applications.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Oracle CRM.
  • Strong computer and systems aptitude with the ability to learn new technologies quickly.
  • Excellent verbal and written communication skills, including the ability to exercise tact, professionalism, and sound judgment.
  • Strong analytical and reasoning skills with a detail-oriented approach.

Desired Qualifications

  • Demonstrated success in managing end-to-end client relationships.
  • Experience resolving complex issues.
  • Ability to support cross-functional teams to deliver high-impact projects on time and within budget.
  • Adept at balancing multiple priorities in dynamic environments.
  • Strong focus on customer satisfaction and operational efficiency.
  • Experience working effectively across multiple departments.
  • Self-motivated, proactive, and action-oriented with the ability to take initiative.
  • Strong organizational skills with the ability to manage multiple tasks and competing priorities in a fast-paced environment.
  • Working knowledge of accounting administration processes and financial documentation.
  • Proven ability to build collaborative relationships and support cross-functional teams.
  • Strong problem-solving skills with a focus on efficiency, accuracy, and customer satisfaction.

Benefits

  • Variety of medical insurance plans, with dental and vision coverage
  • Employee Assistance Program
  • 401(k)
  • Tuition reimbursement
  • Employee resource groups
  • Recognition programs
  • Flexible time off plans
  • Paid parental leave (maternal and paternal)
  • Vacation and holiday leave
#Customer Care#Project Coordinator#ISV#Emerson#Impact Partners#Order Execution#Change Order Management#Mentoring#Continuous Improvement#Process Improvement#Results Driven#Oracle#SAP#Microsoft Office Suite
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Company

Emerson

Job Posted

2 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Metepec, Mexico

Qualification

Bachelor, No Formal Education

Applicants

Be an early applicant