IS Support Process Specialist
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support · Data Analysis
In short
ABB is seeking an IS Support Process Specialist in Krakow, Poland, to define, manage, and monitor CMDB processes, ensuring data quality and compliance with ITIL best practices. This full-time hybrid role involves stakeholder collaboration, process optimization, and performance measurement, reporting to the IS Department Manager Data Management.
Responsibilities
- Define and maintain CMDB standards and processes, including relationships, dependencies, and business value.
- Maintain CI information and service-related documentation within the service management tool.
- Review and approve requests related to CI creation and maintenance, ensuring data quality standards.
- Extract and analyze system data to identify CIs with missing or inconsistent information.
- Collaborate with users, application owners, and stakeholders to resolve data discrepancies.
- Advise on the correct and effective use of CMDB services and supporting IS service changes.
- Take ownership of CMDB certification planning, execution, and process optimization.
- Support biannual certification processes by coordinating with managers and server owners.
- Apply and execute measurement and reporting management practices for services.
- Monitor and report against agreed Key Performance Indicator (KPI) targets.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
- 2-5 years of experience in IT Service Management (ITSM), Configuration Management, CMDB administration, or a related IT operations role.
- Strong understanding of Configuration Management principles, CMDB processes, and ITIL best practices.
- Experience working with enterprise service management platforms such as ServiceNow, BMC Helix, Remedy, or similar ITSM tools.
- Proven experience in data quality management, data governance, and process compliance.
- Strong analytical skills with the ability to extract, interpret, and analyze large datasets.
- Experience creating reports, dashboards, and KPI tracking mechanisms.
- Demonstrated ability to work effectively with cross-functional stakeholders.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Excellent written and verbal communication skills in English.
Benefits
- Opportunity to support the organization's vision and strategic direction.
- Be empowered to lead and supported to grow.
- Proud of the impact created together.
- Help run what runs the world.
#IT Support#Process Specialist#CMDB#ITSM#Data Management#Data Quality#ServiceNow#ITIL
Company
ABB
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Krakow, Poland
Qualification
Bachelor
Applicants
Be an early applicant