Investigation Specialist
Logistics, Sales & Operations · HR & Admin · Administrative Support
In short
Amazon India seeks an analytical Investigation Specialist for its Transaction Risk Management Team in Bangalore to investigate and eliminate online ecommerce risk. This role requires excellent judgment, problem-solving skills, and the ability to communicate effectively with internal and external stakeholders to achieve productivity and quality targets.
Responsibilities
- Researches and evaluates facts surrounding seller transactions.
- Takes appropriate action on investigated transactions based on established standard operating procedure and tools.
- Documents actions by providing detailed annotations.
- Communicates with external customers via phone or email during the investigation process.
- Communicates with internal customers and peers in person, via email, annotations, and phone during and following the investigation process.
- Understands issues and makes best use of available resources to resolve them.
- Systematically escalates problems or variance in the information to the relevant owners/teams according to processes and standards.
- Communicates with internal and external stakeholders.
- Understands performance metrics to create analysis for driving business goals.
- Meets predetermined and assigned productivity targets and quality standards.
Requirements
- 1+ years of customer service experience.
- Fluent in English (speak, write, and read).
- Experience with Microsoft Office products and applications.
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Experience in payments or e-commerce.
Desired Qualifications
- Demonstrated problem-solving and analytical skills.
- Proven ability to work productively and efficiently in an independent setting.
- Proven ability to clearly communicate with managers and associates at all levels.
- Global perspective and solid understanding of business objectives.
- Excellent attention to detail and work with the highest level of accuracy.
- Excellent written and verbal communication skills.
- Delivered strong performance on key metrics for the past 12 months.
- 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.
Benefits
- Inclusive culture that empowers Amazonians to deliver the best results for customers.
#risk management#transaction risk#investigation#ecommerce
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
Bangalore, India
Applicants
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