The Job

Investigation Associate, TORX

Logistics, Sales & Operations · HR & Admin · HR Operations · Administrative Support

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In short

Amazon India is looking for an Investigation Associate to join the Transaction Risk Management Team. This role involves investigating and eliminating online e-commerce risks, requiring strong analytical and problem-solving skills. The ideal candidate will have experience in e-commerce payments and trust and safety.

Responsibilities

  • Investigate and eliminate online e-commerce risk.
  • Make complex investigation decisions independently.
  • Communicate complex transactional issues clearly to internal and external customers.
  • Engage in written and verbal communication with management, risk analysts, and engineers.
  • Potentially contact customers by phone.
  • Ensure productivity and quality assurance standards are met.
  • Contribute to department development.

Requirements

  • Proven track record of performance and results-oriented thinking.
  • Experience in the e-commerce payments space.
  • Previous trust and safety experience.
  • Experience succeeding in a customer-driven workplace.
  • Analytical and capable of succeeding in a fast-paced team environment.
  • Excellent judgment to plan and accomplish goals.
  • Excellent individual problem-solving and analytical skills.
  • Ability to make complex investigation decisions with little to no guidance.
  • Ability to analyze problems logically.
  • Self-disciplined, diligent, proactive, and detail-oriented.
  • Strong time management and organizational skills.
  • Ability to prioritize work time effectively.
  • Excellent ability to determine situational needs and provide appropriate solutions.
  • Excellent written and spoken English skills.
  • Ability to compose a grammatically correct, concise, and accurate written response.
  • Excellent interpersonal skills.
  • Ability to communicate complex transactional issues correctly and clearly.

Desired Qualifications

  • Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner.

Benefits

  • Inclusive culture empowering Amazonians to deliver the best results.
  • Workplace accommodation and adjustment support for individuals with disabilities.
#Amazon#Transaction Risk Management#e-commerce risk#trust and safety#analytical
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Company

Amazon

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Mid-Senior

Locations

Bangalore, India

Qualification

Bachelor

Applicants

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