Insurance Operations Specialist
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support
In short
As an Insurance Operations Specialist at Volvo Financial Services in Greensboro, NC, you will support daily operations, insurance tracking, and risk reduction through data analysis and vendor management. This role requires strong analytical and communication skills to collaborate with various internal and external stakeholders and enhance operational excellence.
Responsibilities
- Support day-to-day operations of Volvo Insurance Services (VIS) and insurance tracking for Volvo Financial Services (VFS).
- Manage insurance exceptions by partnering with agents, dealers, customers, and internal teams to ensure compliant coverage for vehicles in insurance default.
- Respond to insurance inquiries, resolve coverage issues, and approve deductible exceptions.
- Manage the insurance tracking vendor relationship, overseeing service performance, issue resolution, and data quality.
- Monitor insurance tracking activities, including expiring coverage and exposed assets, to proactively reduce portfolio risk.
- Develop and maintain Power BI dashboards and reports to track KPIs, trends, exceptions, and vendor performance.
- Analyze operational data to identify root causes, risks, and improvement opportunities, presenting findings and recommendations.
- Process and review insurance transactions and documentation.
- Maintain accurate and compliant electronic files according to company standards and regulatory requirements.
- Build strong relationships with customers, dealers, agents, carriers, vendors, and internal teams.
- Utilize critical thinking to improve procedures, controls, reporting, training, customer experience, and automation.
- Provide responsive customer service and ensure timely completion of assigned tasks.
- Support sales goals, accounts receivable activities, and special projects.
Requirements
- Bachelor's degree in business, finance, insurance, data analytics, or a related field, or equivalent relevant work experience.
- Three or more years of experience in commercial insurance, insurance operations, financial services, customer service, collections, collateral administration, or a related field.
- Experience with an agency management system such as AMS360, an insurance tracking platform, or comparable operational systems preferred.
- Advanced proficiency in Power BI, Excel, and Microsoft Office.
- Strong analytical and problem-solving skills.
- Demonstrated attention to detail and commitment to data quality, documentation, compliance, and process improvement.
- Excellent relationship-building and communication skills.
- Self-motivated and adaptable with strong organizational skills and ability to manage multiple priorities.
- Customer-focused mindset.
- Ability to adopt new technologies and platforms.
Desired Qualifications
- Trucking, construction equipment, dealership, or captive finance experience is a plus.
- Active Property and Casualty insurance license preferred; ability to obtain and maintain licensing may be required.
- Advanced insurance designations such as CPCU, CIC, or ARM are a plus.
- Bilingual proficiency in Spanish and English is a plus.
- Occasional travel may be required.
Benefits
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
- Bonus eligible.
- Support for occasional or temporary flexibility.
Skills
Power BIExcelMicrosoft Office
#insurance#operations#finance#reporting#analysis#vendor management#compliance#customer service#risk management#data analysis
About Volvo Group
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n
Company
Volvo GroupJob Posted
3 days ago
Employment Type
Full Time
Work mode
On Site
Salary
US$54,000–66,000 · Negotiable
Experience Level
Mid-Senior
Locations
Greensboro, United States
Qualification
Bachelor
Applicants
Be an early applicant
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