IKEA Sales Support Specialist

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

The IKEA Sales Support Specialist role involves administering product ranges for selling units, aligning offered ranges with strategic decisions, and supporting Sales Leaders with forecast alignment. The position also focuses on safeguarding product availability by monitoring replenishment parameters and assisting with new selling unit setups.

Responsibilities

Administer the range for each selling unit in accordance with the country range strategy and the Sales Leaders decision.
Align the offered range in each selling unit with the agreed range and initiating corrective actions in co-operation with the Sales Leaders if necessary.
Support the Sales Leaders with forecast alignment by highlighting discrepancies between tactical and country/selling unit forecasts and follow-up on the changes.
Safeguard availability through monitoring replenishment parameters for new products (NEWS).
Work closely with PR&C Specialist to ensure the regulated NEWS products could sales start on time in the selling units.
Support the establishment of new selling units with the set up in the PCM (Product Change Management) system.
Provide range change planning information to the Sales Leaders and selling units in order to support a smooth range change planning process.
Support range change implementation in the retail units by assisting the Sales Leaders in the creation of initial forecasts on news and kick start the discontinued process in preparation for discontinued split to selling units.
Highlight and work closely with Sales Leaders on unexpected deviations of discontinued items to the selling units while taking into consideration all commercial implications and monitor the range change process and initiate necessary actions within the Commercial Team.
Support the Sales Leaders in the range selection by providing a range frame based on the selling units’ capacity and with input from the Retail Flow and Capacity Specialist and according to global range dimensioning rules.
Live the IKEA values and nurture a strong and living IKEA culture that values the diversity of customers and co-workers and inspires extraordinary achievements in the department.
Contribute to a people and planet positive business, social connection and environmental impact through everyday work.

Requirements

Able to prioritize and organize individual work duties, to make the most efficient use of the time available.
Flexible approach to daily tasks and ability to adapt to unpredictable situations.
Openness to new ideas and changes in ways of working.
Good personal discipline and commitment to delivering according to expectations.
Good attention to detail in order to secure accuracy in all that I do.
Confident in approaching and talking to people and demonstrate a friendly manner when approached by colleagues.
Ability to learn new things quickly and apply in daily work.
Ability to ask questions to clarify understanding when something is unclear.
Capable of working independently and contributing as part of a team.
Willingness to share knowledge with others to help them grow and develop.

#Administration#Support Services

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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