In short
We are seeking a detail-oriented Rack Lifecycle Tech to join our AWS Infrastructure Operations team. In this hands-on role, you will be responsible for the physical installation, cabling, and decommissioning of racks in assigned data center sites, ensuring adherence to AWS standards and SOPs. Your work is crucial for maintaining AWS's reliable and cost-effective cloud infrastructure.
Responsibilities
- Execute rack installations including physical placement, power connections, grounding, and cable management per AWS standards and MOPs
- Perform structured cabling including fiber/copper terminations, patch panel connections, labeling, and dressing to specification
- Complete OTDR and power testing; validate results against acceptance thresholds
- Follow all EHS protocols, lockout/tagout (LOTO) procedures, and safe work practices
- Execute work orders and tasks assigned by the Rack Lifecycle Team Manager, maintaining accurate status updates in workflow management tools
- Perform quality checks on completed cabling work including port map verification, label accuracy, and as-built documentation updates
- Identify and escalate issues, blockers, or deviations from SOPs
- Support deployment wave readiness by participating in pre-work site walks, material staging, and tool preparation
- Receive, verify, and stage incoming rack, cable, optics, and hardware deliveries
- Maintain accurate site inventory records for cables, optics, patch cords, and consumables
- Support cycle count activities and assist in identifying inventory shortfalls
- Complete all required as-built documentation, port maps, test result records, and workflow sign-offs
- Update CMDB/DCIM and IPAM records accurately following rack installation or decommission activities
- Ensure handoffs are clean and fully documented with zero open blockers
- Execute physical decommission activities per assigned MOPs
- Perform device wipe and media destruction in compliance with AWS Secure Media Destruction and EHS policies
- Sort, label, and stage recovered assets for RMA, redeployment, or secure disposal
- Update DCIM/CMDB, IPAM, and port maps post-decom
- Validate that reclaimed U-space, power, and cooling capacity is accurately recorded
- Adhere to all site-level SOPs, quality standards, and governance frameworks
- Complete all required safety training and certifications
- Contribute to continuous improvement by identifying recurring quality issues and suggesting process improvements
- Use Rack Lifecycle Team tooling accurately to record work, track assets, and maintain data integrity
- Support coordination with DCO, DCEO, Network Engineering, and facilities teams
- Participate in daily stand-ups and pre-work briefings
- Provide accurate, timely updates on task completion and flag risks or delays
- Maintain and develop technical proficiency in structured cabling, fiber optics, rack installation, and data center physical infrastructure
- Complete required certifications and training modules
- Proactively seek feedback from leads and managers to improve personal performance
- Support the onboarding and training of new team members
- Stay current on AWS infrastructure tooling, cabling standards, and process updates
Requirements
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
Desired Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Familiarity with rack decommissioning including device wipe, media destruction, and asset recovery procedures
Benefits
- Inclusive culture that welcomes bold ideas and empowers you to own them to completion
- Work-life harmony and flexibility
- Employee-led and company-sponsored affinity groups promoting inclusion
- Endless knowledge-sharing, mentorship and other career-advancing resources
#Infrastructure#Data Center#Operations#IT#Support Engineering
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Mumbai, India
Qualification
Diploma
Applicants
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