Hyperscaler DC Technician Manager

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps · Systems Engineering

In short

Ericsson is looking for a people-centered, results-driven manager to build, lead, and sustain a high-performing team of Data Center Technicians in New Albany, Ohio. This role focuses on attracting, enabling, and retaining top technical talent by balancing operational rigor with strong coaching skills and a passion for creating a thriving environment for technicians.

Responsibilities

Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians.
Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Requirements

7+ years of experience in data center operations, IT infrastructure, or a similar technical environment.
4+ years of direct people-management experience leading technical or operations teams.
Proven ability to hire, coach, develop, motivate, and retain technical talent.
Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
Experience leading incident response, escalations, root-cause analysis, and corrective actions.
Strong commitment to safety, quality, compliance, and operational discipline.
Data-driven approach to performance management, staffing decisions, and continuous improvement.
Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.
High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Desired Qualifications

Willingness and ability to travel up to 25% of the time.

Benefits

Competitive compensation package.
Opportunity for an annual bonus based on performance.
Excellent health benefits with choice of medical and dental plans.
Company credits towards medical and dental premiums.
Investment in financial wellbeing with 401(k) plan and company contributions/match.
Company credits for basic life insurance, accidental death and dismemberment coverage, and disability coverage.
Optional participation in Ericsson’s Stock Purchase Plan.
15 days of accrued vacation, up to 3 personal days per year.
11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% pay.
Financial wellness programs, educational assistance, matching gifts, and recognition programs.

Skills

IT infrastructureData center operationsHardware lifecycle managementWorkforce planningDemand forecastingResource allocationShift managementIncident responseRoot-cause analysisCommunicationCollaboration

#Data Center#Technician#Manager#Remote#Ericsson

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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