The Job

Head of Service Delivery - Pakistan CSS

Technology, Data & Digital · Software & Web Development · Software Engineering · Project Management

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In short

Ericsson is seeking a Head of Service Delivery for their Cloud Software & Services team in Pakistan, based in Lahore. This senior role involves overall accountability for service delivery, profitability, customer interfacing, and project portfolio governance, acting as a shadow P&L owner.

Responsibilities

  • Be overall accountable for service delivery and profitability of the CSS business in Pakistan.
  • Regularly interface with customers across various domains (Core Network, OSS, BSS, Managed Services, etc.).
  • Support the Country Manager and Account Managers in all sales engagements.
  • Monitor and report on program trends, capability development, and performance against plans and budgets.
  • Govern, steer, and follow up internally on the project portfolio.
  • Demonstrate strong financial understanding and business acumen to support both presales and delivery activities.
  • Drive add-on sales across a complex customer base.
  • Lead within a matrix organization and demonstrate operational leadership in project execution and planning.
  • Leverage agile methodologies to simplify ways of working and enable customer outcomes.
  • Develop and implement a long-term strategy and business plan.
  • Identify and pursue new business opportunities.

Requirements

  • A university degree in Engineering/ICT; an MBA or other advanced degree is considered a plus.
  • A strong personal track record with 10–15 years of experience in presales and service delivery, including leadership roles.
  • Proven leadership skills in a multicultural, multi-geography environment.
  • PMP or other Project Management certifications (preferred).
  • Deep knowledge of the Ericsson portfolio.
  • Strong financial understanding and business acumen.
  • Proven experience in customer-facing roles and relationship management across all levels, including C-level.
  • Excellent communication and presentation skills.
  • Strong stakeholder management capabilities, both internally and externally.
  • A growth mindset and a proactive approach to innovation and improvement.

Desired Qualifications

  • MBA or other advanced degree (a plus)
  • PMP or other Project Management certifications (preferred)

Benefits

  • An outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible.
  • Build solutions never seen before to some of the world’s toughest problems.
  • Be challenged, but not alone.
  • Join a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
#Service Delivery#Cloud Software#ICT#Program Management
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Company

Ericsson

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Lahore, Pakistan

Islamabad, Pakistan

Qualification

Bachelor, Master

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