The Job

Head of Communications Americas

Marketing, Media & Creative · Marketing & Advertising · Content Strategy · Digital Marketing · Marketing Strategy

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In short

Ericsson is looking for a Head of Communications for the Americas, a senior leadership role responsible for external and internal communications strategy across the US, Canada, and Latin America. This position involves leading a team, managing media relations, social media, executive communications, and employee engagement, with a strong emphasis on leveraging AI and digital technologies to enhance communication efforts in the telecommunications sector.

Responsibilities

  • Lead a team of highly skilled communicators.
  • Develop strategic communications plans to support Ericsson Americas' business objectives.
  • Drive proactive media relations plans and activities, including media pitches, bylined articles, and blogs.
  • Support customer units' and global business areas' news announcements and press releases.
  • Coach spokespeople, executives, and subject matter experts for media interviews and events.
  • Manage relationships with public relations and social media agencies, including oversight of related budgets.
  • Oversee the regional employee communications program, including all-employee meetings, leadership communications, newsletters, articles, and intranet content.
  • Lead employee communications campaigns focused on strategy, ethics, compliance, transformation, and other business priorities.
  • Provide communications counsel and guidance to executives during issues and crises.
  • Develop and oversee strategy and content for regional social media channels across the Americas.
  • Support executive thought leadership through earned media, speaking engagements, and executive social media platforms.
  • Drive increased employee social media advocacy.
  • Lead Government Policy and Advocacy (GPA) communications efforts.
  • Develop and implement crisis communications strategies.
  • Evolve the Communications team toward human-led AI operations, enhancing team output through new digital workflows, AI-enabled processes, and emerging agent capabilities.
  • Build AI capability across the Communications team through coaching, experimentation, knowledge sharing, and continuous learning.

Requirements

  • Bachelor's degree in Communications, Journalism, English, or a related field.
  • 15+ years of communications experience, including expertise in media relations, executive communications, social media, and employee communications.
  • Proven people leadership experience with a strong track record of coaching and developing talent.
  • Exceptional storytelling, writing, editing, presentation, and media relations skills.
  • Strong executive presence with the ability to influence senior leaders and stakeholders.
  • Demonstrated experience managing sensitive issues, high-profile communications challenges, and crisis communications.
  • Strong understanding of how AI and emerging technologies can be leveraged to enhance communications strategy, content development, audience insights, measurement, and team effectiveness.
  • Comfortable working in a diverse, fast-paced, and matrixed environment.
  • Ability to manage multiple priorities and deliver high-quality outcomes under tight deadlines.

Desired Qualifications

  • Experience in the telecommunications and/or technology industry is strongly preferred.
  • Experience leading organizational change, adoption of new technologies, or communications transformation initiatives is preferred.
  • Creative thinker with strong business judgment and attention to detail.
  • Multilingual capabilities are a plus, especially Spanish, Portuguese, or French.

Benefits

  • Outstanding opportunity to use skills and imagination to push boundaries.
  • Build solutions never seen before to some of the world’s toughest problems.
  • Challenged in a supportive team environment.
  • Join a team of diverse innovators.
  • Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets.
  • Encourages people from all backgrounds to apply.
#Communications#Telecoms#Leadership#Media Relations#Social Media#Executive Communications#Employee Communications#AI#Digital Technologies#Storytelling#Thought Leadership#Crisis Management#Advocacy#Government Policy
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Company

Ericsson

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Executive

Locations

Plano, United States

Qualification

Bachelor

Applicants

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