The Job

Global Field Service Manager

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management

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In short

As Global Field Service Manager, you will lead the implementation of standardized processes and drive operational excellence within VTS's global field service organization. This role requires strong change management skills to enhance resource utilization, reporting, productivity, and prepare the organization for future digitalization and automation.

Responsibilities

  • Drive the implementation of standardized processes across the global field service organization.
  • Establish best practices, lead change initiatives, and ensure sustainable adoption of new ways of working.
  • Build strong relationships with regional and local service teams.
  • Define and implement standardized field service processes globally.
  • Improve workforce planning, utilization, and competence development.
  • Develop and implement global service strategies and operating models.
  • Champion digital service solutions, automation, and remote support capabilities.

Requirements

  • 4+ years of experience in Field Service Operations, Service Delivery, or Operations Management in an international environment.
  • Proven experience leading operational transformation and change initiatives.
  • Strong expertise in service planning, scheduling, workforce optimization, and process standardization.
  • Experience implementing operating models and driving adoption of new systems and ways of working.
  • Excellent collaboration and stakeholder management skills across functions and cultures.
  • Hands-on, results-oriented leader with both strategic and operational capabilities.
  • Passion for continuous improvement, digitalization, and operational excellence.

Desired Qualifications

  • Partner with Customer Centers to provide practical support tailored to local business needs.
  • Increase productivity and revenue per service engineer.
  • Enhance operational efficiency, safety, and service quality.
  • Prepare the organization for the future through digitalization, automation, AI, and remote service solutions.
  • Partner with the VTS Academy to strengthen service and leadership capabilities through targeted training.

Benefits

  • Flexible location, preferably in Germany (Cologne), Belgium, Czech Republic, UK, China or India.
  • Opportunity to play a key role in an exciting transformation and expansion of a global footprint.
  • Contribute directly to sustainable growth and customer success.
#Service#Field Service#Operations Management#Change Management#Digitalization#AI#Automation#Remote Service
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Company

Atlas Copco

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Cologne, Germany

Belgium

Czech Republic

United Kingdom

China

India

Applicants

Be an early applicant