FinOps Manager - AP, Accounts Payable Operations team

Finance, Banking & Legal · Banking & Investments · Financial Analysis · Risk Management

In short

Manage a US-shift team responsible for the end-to-end accounts payable process, from invoice ingestion to payment execution. This role involves transitioning AP processes, building playbooks for scaling operations, and driving automation initiatives to reduce manual touchpoints and costs. The ideal candidate is a strong leader passionate about operational excellence, financial transformation, and delivering measurable outcomes.

Responsibilities

Lead, manage, and develop a team of AP Specialists and Operations Managers supporting end-to-end Accounts Payable operations.
Own day-to-day operational performance and ensure accuracy, timeliness, productivity, quality, and SLA adherence.
Successfully lead the transition of multiple subsidiary AP processes into the operations team, ensuring smooth migration, stabilization, and business continuity.
Manage hiring, onboarding, training, coaching, performance management, and career development for team members.
Establish team priorities, allocate workload effectively, and ensure appropriate resource planning based on business requirements and volume forecasts.
Drive systems, process, and operational improvements to enable on-time and accurate vendor payments.
Identify opportunities to eliminate manual processes through automation, standardization, and self-service solutions.
Own and drive adherence to AP policies, procedures, and controls while ensuring consistency across global entities.
Act as a senior escalation point for complex vendor, customer, payment, invoice, and operational issues, ensuring timely resolution and appropriate stakeholder communication.
Proactively identify recurring issues, analyze service trends, perform root-cause analysis, and implement corrective and preventive actions.
Develop, maintain, and monitor operational metrics and dashboards covering SLA performance, payment timeliness, productivity, quality, defects, backlog, cost, and customer/vendor experience.
Drive cost optimization initiatives and identify opportunities to improve operational efficiency and scalability.
Partner with Finance leadership to forecast future headcount requirements based on business growth, transaction volumes, country expansion, and operational demand.
Expand self-service capabilities and digital solutions to improve the vendor experience while reducing manual intervention.
Provide regular weekly and monthly business reviews, performance updates, and operational insights to Director- and VP-level Finance stakeholders.
Develop, implement, and maintain effective internal controls across AP processes.
Partner with Internal Audit, controllership, compliance, and finance teams to address control gaps and audit requirements.
Lead cross-functional technology, systems, and process-improvement initiatives involving Finance, Procurement, Operations, and technical teams.
Work effectively with stakeholders across multiple geographies and time zones, including support for US business hours, flexible/night shifts, weekends, and holidays based on business requirements.
Ensure operational readiness for new business launches, subsidiary transitions, process changes, and organizational growth.

Requirements

Bachelor's or Master's degree with 10+ years of post-qualification experience in Accounts Payable, Finance Operations, Shared Services, or a related field.
5+ years of project management and people management experience, including experience leading cross-functional initiatives with technical and non-technical teams.
Strong understanding of Accounts Payable operations and end-to-end financial processes.
Demonstrated ability to manage large-scale operations, transitions, and process changes.
Strong customer focus with experience managing internal and external stakeholders.
Demonstrated ability to operate independently and make sound decisions in ambiguous situations.
Strong analytical, problem-solving, and decision-making skills.
Results-oriented mindset with a demonstrated ability to deliver against challenging goals.
Excellent written, verbal, and interpersonal communication skills.
Ability and willingness to work in flexible/night shifts, weekends, and holidays based on business requirements.
4+ years of Accounts Payable (AP) experience
4+ years of applying key financial performance indicators (KPIs) to analyses experience
4+ years of building financial and operational reports/data sets that inform business decision-making experience
4+ years of creating process improvements with automation and analysis experience
3+ years of directly managing and leading a team of 3+ members experience
5+ years of working cross functionally with tech and non-tech teams experience, or a PMP and 5+ years of team management experience
Experience in a customer-focused field or business
Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
Experience in problem solving and delivering results
Experience in oral and written communication
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Candidate is expected to collaborate with multiple geographies including US and work in flexible shifts/ night hours and during holidays/weekends based on business requirement

Desired Qualifications

4+ years of experience driving continuous improvement initiatives that improved controllership, operational efficiency, or scalability with measurable results.
4+ years of identifying incomplete or inaccurate data, performing root-cause analysis, and developing and implementing escalation/corrective-action plans.
4+ years of mentoring and developing junior finance, operations, or business team members.
Experience managing global or multi-geography Accounts Payable operations.
Experience with process transitions, migrations, or integration of new subsidiaries.
Experience working with automation, workflow, self-service, or finance technology solutions.
Experience developing operational metrics and using data to drive business decisions.
4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
4+ years of mentoring junior finance and/or business team members experience
4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience

Benefits

Amazon's inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Skills

Project ManagementAutomationFinancial AnalysisData AnalysisProcess Improvement

#AP#Accounts Payable#Finance#Manager#Operations

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