Field Service Technician

Manufacturing & Production · Quality & Process · Maintenance & Reliability

In short

Seeking a Field Service Technician in Houston for full-time, remote work. This role involves 24/7 on-call service, troubleshooting, and repair of mechanical, electrical, and electronic components at customer locations. Requires an Associate's degree and 5+ years of experience.

Responsibilities

Perform basic maintenance and minor repairs on selected products at customer sites.
Investigate and resolve basic technical problems on selected products.
Prepare assigned service jobs according to the FSE Handbook.
Follow up on actions and promises made to customers.
Write service reports on site and obtain customer signatures.
Update service execution IT systems with relevant information.
Report unsafe practices and other safety incidents.
Capture Installed Base on site and communicate sales leads.
Provide proactive recommendations to customers for spare parts purchases.
Execute services in Service Centers as required.

Requirements

Associate’s degree with a strong mechanical background.
Over 5 years of experience in similar roles.
Competent mechanical skills and aptitude.
Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
Customer service and sales orientation.
Excellent interpersonal skills.
Strong verbal & written skills.
Ability to troubleshoot & solve technical problems.
Team player and ability to work independently.
Basic PC utilization skills in Word and Excel.
Ability to learn and use systems for service and expense report administration.
Perform jobs in line with OHSA requirements.
Complete established safety training programs.
70% travel availability.

Desired Qualifications

Desirable expertise in transmission systems.

Benefits

Healthcare, dental and vision plans
Robust wellness program
Generous 401(k)
Paid holidays
Paid time off benefits

Skills

mechanicalelectricalelectronictroubleshootingpreventive maintenancecustomer servicesalesMicrosoft WordMicrosoft Excel

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About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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