Field Service Manager
Manufacturing & Production · Production & Assembly · Production Management · Manufacturing Engineering
In short
Responsibilities
- Promote and strengthen a strong Quality, Health, Safety and Environment (QHSE) culture.
- Lead, coach, and develop Field Service Engineers.
- Manage the Field Service cost center, including budget, forecast, and financial performance.
- Support proactive service sales activities.
- Ensure service jobs are executed efficiently while maintaining strong customer relationships.
- Drive operational excellence through continuous improvement initiatives, digitalization, and innovative technologies.
- Define, monitor, and improve KPIs to drive customer satisfaction, operational efficiency, profitability, and employee engagement.
- Collaborate closely with commercial, operations, and technical teams.
Requirements
- Bachelor's Degree in Engineering or equivalent technical education.
- Minimum of 5 years of experience in Service Management, Field Service Operations, Maintenance Management, or Industrial Services.
- Proven experience leading technical service teams and field-based engineers.
- Experience managing customer-facing service operations within industrial or manufacturing environments.
- Demonstrated experience managing budgets, forecasts, cost centers, and financial performance.
- Experience establishing and monitoring operational KPIs and driving performance improvements.
- Proven track record in continuous improvement, operational excellence, and efficiency initiatives.
- Strong leadership and communication skills.
- Customer-focused and results-driven.
- Comfortable managing change, improving processes, and balancing customer needs with business objectives.
Desired Qualifications
- Additional qualifications in Leadership, Business Management, Service Management, or Project Management are considered a plus.
- Experience with change management and organizational development is highly desirable.
- Experience working within multinational and matrix organizations is considered a strong advance.
- Spanish is a plus.
Benefits
- Lead a critical function within a global technology leader.
- Be part of an innovative and purpose-driven organization.
- Work in a collaborative and inclusive environment.
- Access excellent opportunities for professional development and career growth.
- Help shape the future of service excellence while making a positive impact.
About Alfa Laval
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…
Company
Alfa LavalJob Posted
4 days ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
São Paulo, Brazil
Qualification
Applicants
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