Field Service Engineer
Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Maintenance & Reliability
In short
Field Service Operations seeks a Field Service Engineer in Dubai, UAE, for a full-time role. Responsibilities include servicing, installation, commissioning, troubleshooting, and maintenance of various industrial equipment, acting as a service advisor, and supporting business growth.
Responsibilities
- Undertake servicing of equipment (on-site & service center) as per Alfa Laval standards and procedures.
- Responsible for installation, commissioning, troubleshooting, audits, developing solutions, fault finding, repairs and maintenance of high-speed separators & decanters, and plate heat exchangers.
- Act as a service advisor for Alfa Laval to accelerate service business growth.
- Troubleshoot Electrical/PLC controls, train customer crew on Alfa Laval equipment.
- Execute audits and maintenance activities related to Service Agreements.
- Explore business development opportunities and ensure fulfillment of service visits as per service agreements.
- Document every visit, note all observations and commitments with the customer.
- Resolve customer complaints promptly.
- Communicate observed problems to respective managers for preventative/remedial actions.
- Proactively recommend timely purchasing of spares and servicing.
- Advise customers on service agreements.
- Train customers or other Field Service Engineers on basic product features.
- Enhance technical abilities and competencies.
- Troubleshoot, strip, assess, clean, repair, assemble, and test Heat Exchange components.
- Troubleshoot, service, strip, assess, clean, repair, assemble, test, install, and commission rotating equipment mechanical and electrical systems.
- Support remote guidance service to customers.
- Adhere to Quality & Safety (QHSE) Procedures.
- Effectively use AL system tools (OneService, Lead app, HSE Near miss app, E-Learning portal, Workday, Sensei IB).
- Generate service business leads using the FSE Lead app.
- Report Near Misses using the HSE digital platform.
- Submit Service reports, Expense reports, payroll, and customer signed timesheets on time.
- Participate in adhoc service transformation projects.
- Support Sales functions in technical solutions and participate in technical forums.
Requirements
- Engineering background / Mechanical / Electrical / Automation with hands-on experience.
- Minimum 5-8 years’ experience in rotating equipment, heat exchangers, decanters, high speed separators and associated equipment.
- Good knowledge & practical skills in Microsoft office packages and digital reporting.
- Good communication & negotiation skills. Express verbal and written ideas effectively to all levels of people.
- English language proficiency, spoken and written.
- Understanding of Microsoft Office products.
- Driving license required.
- Safety 1st Behavioral Attitude (Stop-Think-Act).
- Diverse team player, maintaining strong relationships with internal team and high focus on external customer.
- Role model in transparent communication, sharing of knowledge to peers, eager to learn & develop.
- Organised, self-prepared and result-oriented approach on given tasks.
- Flexibility to work on long duration assignments (National & International) & overtime when required.
- Self-reliant & Ability to work under pressure and readiness to take assignments with short given notice of time.
- Flexible, independent, robust and thrive in a very active environment with much travel activity – acting as part of a dynamic team with colleagues around the region.
Desired Qualifications
- Process control instrumentation.
- Understanding of software programmes and industrial networking experience and knowledge will be an advantage.
- Pymetrics assessments may be applied as part of the recruitment process.
Benefits
- An interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities.
- Your work will have a true impact on Alfa Laval’s future success.
- You will be learning new things every day.
#Field Service#Engineering#Maintenance#Troubleshooting#Customer Support#Technical Solutions
Company
Alfa Laval
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Dubai, United Arab Emirates
Applicants
Be an early applicant