Field Service Engineer
Construction, Engineering & Trades · Skilled Trades · Facilities Maintenance
In short
We are seeking a Field Service Engineer to perform basic maintenance and minor repairs on products at customer sites in Taicang City. Responsibilities include investigating and resolving technical issues, documenting service reports, and updating IT systems.
Responsibilities
- Execute basic maintenance and minor repairs on selected products at customer sites.
- Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites.
- Prepare assigned service jobs according to the FSE Handbook.
- Follow up on actions and promises made to customers.
- Write service reports on site and obtain customer signatures.
- Update service execution IT systems with relevant information.
- Report unsafe practices and other safety incidents according to local reporting procedures.
- Capture Installed Base on site and communicate sales leads to the sales organization.
- Provide proactive recommendations to customers related to the purchase of additional spare parts.
- Execute services in our Service Centers as required.
Requirements
- Basic knowledge for investigating and resolving technical problems on selected products.
- Ability to prepare service jobs according to the FSE Handbook.
- Capability to follow up on actions and promises made to customers.
- Skill in writing service reports and obtaining customer signatures.
- Proficiency in updating service execution IT systems.
- Awareness of safety reporting procedures.
- Ability to capture Installed Base on site and communicate sales leads.
- Proactive in recommending spare parts.
- Willingness to execute services in Service Centers.
- Commitment to diversity, inclusion, and equity.
Benefits
- Opportunities to make a positive impact on colleagues, partners, customers, and society.
- Pioneering the solutions of the future.
- Unlocking the full potential of precious resources.
- Challenging conventional thinking to develop world-leading technologies.
- Inspiring progress in vital areas such as energy, food, water, and shipping.
- Innovative, open spirit.
- Fueling personal growth.
- Building careers while shaping a more resourceful, less wasteful world.
- Pymetrics assessments upon application for behavioral insights.
#Field Service#Maintenance#Repair#Customer Sites#Technical Support
Company
Alfa Laval
Job Posted
21 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Taicang, China
Applicants
Be an early applicant