Field Service Engineer
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
This Field Service Engineer role in Shanghai involves performing basic maintenance and minor repairs on selected products at customer sites. You will investigate and resolve technical issues, prepare service jobs, write service reports, and update IT systems.
Responsibilities
- Execute basic maintenance and minor repairs on selected products at customer sites.
- Investigate and resolve basic technical problems on selected products at customer sites.
- Prepare assigned service jobs according to the FSE Handbook.
- Follow up on actions and promises made to customers.
- Write service reports on site and obtain customer signatures.
- Update service execution IT systems with relevant information.
- Report unsafe practices and other safety incidents according to local reporting procedures.
- Capture Installed Base on site and communicate sales leads to the sales organization.
- Provide proactive recommendations to customers related to the purchase of additional spare parts.
- Execute services in our Service Centers as required.
Requirements
- Basic knowledge to investigate and resolve technical problems on selected products.
- Ability to prepare assigned service jobs according to the FSE Handbook.
- Willingness to follow up on actions and promises made to customers.
- Capability to write service reports and obtain customer signatures.
- Proficiency in updating service execution IT systems.
- Adherence to local reporting procedures for safety incidents.
- Skills in capturing Installed Base on site and communicating sales leads.
- Ability to provide proactive recommendations for spare parts purchases.
- Willingness to execute services in Service Centers.
Desired Qualifications
- Experience with Pymetrics assessments upon application.
Benefits
- Opportunities to make a positive impact on colleagues, partners, customers, and society.
- Pioneering solutions of the future and unlocking the full potential of precious resources.
- Innovative, open spirit and start-up culture.
- Rapid growth opportunities.
- Personal growth opportunities.
- Shaping a more resourceful, less wasteful world.
- Career building.
- Commitment to diversity, inclusion, and equity in recruitment processes.
#service#maintenance#technical support#field service#customer sites
Company
Alfa Laval
Job Posted
13 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Shanghai, China
Applicants
Be an early applicant