Field Service Engineer 1
Technology, Data & Digital · Data, AI & Analytics · Data Engineering · Software Engineering
In short
As a Field Service Engineer in Leuven, Belgium, you will provide expert on-site technical support for semiconductor products, ensuring system safety, uptime, and availability. Your role involves installation, repair, preventive maintenance, and troubleshooting of Edwards equipment, contributing to high customer satisfaction and productivity.
Responsibilities
- Conduct installation, commissioning, maintenance, and troubleshooting of Edwards products to achieve a high first-time fix rate and customer satisfaction.
- Utilize Edwards's processes, systems (like SMA), and people network for operational activities and customer satisfaction.
- Perform software setup, operation, maintenance, and basic analytics, with fault-finding and troubleshooting support within SLAs.
- Adhere to Safety, Health, and Environment (SHE) practices and collaborate with teammates.
- Learn and develop skills as a Field Service Engineer, advancing to more complex product ranges after training.
- Provide detailed feedback on field service activities and compile reports for management and technical support.
- Submit relevant SMA data after completion of activities for operational data collection.
- Set up, operate, and maintain software products and monitoring platforms on Edwards equipment.
Requirements
- University or formal qualification in a mechanical, electromechanical, or electronics discipline.
- Previous field service experience in a relevant industry, ideally customer-facing.
- Strong customer focus and ability to work in alignment with company strategies and processes.
- Self-directed with problem-solving abilities and appropriate escalation of issues.
- Proactive feedback seeking and good decision-making.
- Ability to share technical expertise and knowledge, and provide coaching to less experienced team members.
- Collaboration and support for team members to achieve company objectives.
- Compliance with all applicable laws, policies, and standards for safety and health.
- Good written and verbal communication skills in the home country language, with a basic command of English.
- Proficiency in using computer software for data recording and report writing.
- Ability to understand and interpret technical documentation, such as technical drawings.
Desired Qualifications
- A basic command of written and spoken English is required.
Benefits
- Compensation that reflects skills, experience, and responsibilities.
- Clear information about pay and benefits for the specific location during the recruitment process.
- Career growth through skills development, curiosity, and collaboration.
- Close customer interaction and direct experience with technology performance in real conditions.
- Long-term development focus and support for exploring new service improvement methods.
- Empowerment and trust from leaders.
#Field Service#Engineer#Service#Customer Support#Semiconductor#On-site
Company
Atlas Copco Group
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Leuven, Belgium
Qualification
Diploma
Applicants
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