Field Service Coordinator
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Logistics Management
In short
As a Field Service Coordinator at Alfa Laval, you will plan and coordinate field and ocean service activities across the Nordic and international markets. This role involves managing service orders, scheduling engineers, handling spare parts, and ensuring excellent customer experience, based in either Kolding, Denmark, or Flemingsberg, Sweden.
Responsibilities
- Plan, schedule, and oversee daily work assignments of Service Engineers.
- Proactively manage service planning activities, including creating, updating, and closing service jobs in relevant systems.
- Administer and coordinate ocean service-related tasks.
- Order, track, and manage spare parts to support service operations.
- Monitor and respond to requests received through the shared service inbox.
- Coordinate water sampling tests and related logistics.
- Prioritize and ensure timely execution of service jobs in close collaboration with Team Managers.
- Support the handling of complex and non-standard service orders, including system entry and coordination.
- Maintain accurate service documentation and ensure data quality in service management systems.
Requirements
- Experience from working with administrative tasks, customer experience and international contacts.
- Experience from back office roles and order processing.
- Experienced system user in Teams, Outlook and booking systems.
- Completed upper-secondary school, preferably within administration.
- Excellent communication skills in English in addition to either Swedish or Danish depending on your location.
Desired Qualifications
- Technical interest is an advantage.
- Knowledge in booking system IFS.
- Other Scandinavian languages is a merit.
Benefits
- Continuous development opportunities.
- Freedom and mandate to perform at your best.
- Coaching along the way.
- Inclusive and dynamic workplace that values diverse perspectives and experiences.
#service#coordinator#planning#administration#logistics#customer experience#international
Company
Alfa Laval
Job Posted
2 weeks ago
Expires
in 4 hours
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Kolding, Denmark
Flemingsberg, Sweden
Stockholm, Sweden
Qualification
Diploma
Applicants
Be an early applicant