The Job

Expert IT Analyst

Technology, Data & Digital · Software & Web Development · Software Engineering · Business Analysis

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In short

Nordea is seeking an Expert IT Analyst / Service Developer in Warsaw to design and improve digital support tools for the Self Service Portal. This full-time, permanent role involves analyzing business needs, developing automated services, and ensuring a best-in-class user experience.

Responsibilities

  • Own the end-to-end overview of service architecture, workflows and integrations supporting the Self Service Portal ecosystem.
  • Analyse, design, develop and maintain requestable and automated services.
  • Gather, challenge and translate business requirements into technical solutions.
  • Design service questionnaires, approval flows, workflows and integrations.
  • Assess the impact of new requirements, service modifications and platform changes.
  • Act as a key expert during service-related incidents, troubleshooting complex issues and driving root cause analysis.
  • Collaborate with service owners, platform teams and stakeholders to ensure solutions align with business and technical requirements.
  • Create and maintain technical specifications, process documentation and operational procedures.
  • Support testing, deployments and continuous improvement initiatives.
  • Drive standardisation, automation and optimisation across the service catalogue.

Requirements

  • Strong experience as an IT Analyst, System Analyst, Service Developer or similar role.
  • Hands-on experience with BMC Helix, Digital Workplace, Self Service Portal or comparable service management platforms.
  • Proven experience building and maintaining requestable services and automated workflows.
  • Good understanding of service architecture, integrations and enterprise application design.
  • Strong knowledge of databases and SQL.
  • Experience analysing incidents and resolving complex service-related issues.
  • Ability to understand the full lifecycle of a service, from requirements and design to implementation, modifications and operational support.
  • Strong documentation skills with the ability to produce clear technical and functional documentation.
  • Experience working in Agile environments.
  • Excellent stakeholder management and communication skills.
  • Proactive mindset with strong ownership and problem-solving capabilities.

Desired Qualifications

  • Experience with APIs, Active Directory, IIQ or other identity and automation platforms.
  • Knowledge of IT Service Management processes.
  • Experience with enterprise workflow orchestration and service automation platforms.

Benefits

  • Hybrid working model
  • Opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
  • Culture that fosters performance and growth in one of the largest Nordic banks.
#IT Analyst#Service Developer#Digital Support Tools#Self Service Portal#End User Services#Nordea#BMC Helix#Digital Workplace#Agile#SQL
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Company

Nordea

Job Posted

3 weeks ago

Expires

in 1 week

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Warszawa, Poland

Applicants

Be an early applicant