English-Speaking Customer Service Representative
Retail & Consumer Services · Customer Service · Customer Support
In short
Transcom is seeking an English-Speaking Customer Service Representative in Tunisia to provide excellent customer service for a leading global digital marketplace. This role involves responding to customer queries via tickets and contributing to project success in a supportive, international environment.
Responsibilities
- Work for a leading global digital marketplace focused on scaling platform growth and enhancing customer engagement.
- Provide excellent customer experience by responding to customer queries in a timely and accurate way, via tickets.
- Contribute to the project's success, propose improvements, share knowledge, and learn together with colleagues.
- Work rotating shifts.
Requirements
- C1 or native written and spoken proficiency in English.
- Strong verbal and written communication and interpersonal skills, such as empathy and listening.
- Ability to quickly absorb information, adapt and respond to change.
- Positive attitude and willingness to provide brilliant customer experience.
Benefits
- International and inclusive environment.
- Continuous development through internal learning platforms and external training.
- Endless growth opportunities with 90% of managers starting as customer service specialists.
- 2-3 weeks training course.
- Modern and comfortable office and relaxing spaces.
- Flexible work schedule.
- Free taxi rides for shifts ending between 7:30 PM and 11 PM.
- Corporate benefits and discounts.
#customer service#english#representative#tunisia#support#client service#communication
Company
Transcom
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Lac, Tunisia
Applicants
Be an early applicant