Engineer (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

As an L1 Support Engineer based in Lucknow, you will be responsible for incident triage, handling support calls, chats, and emails, and logging incidents in ITSM ticketing systems like ServiceNow. This role requires strong understanding of Active Directory, O365 suite, networking principles, and remote troubleshooting tools.

Responsibilities

Answer support calls, chats, and emails.
Log incidents into ITSM ticketing systems (e.g., ServiceNow).

Requirements

Understanding of Active Directory.
Understanding of O365 suite.
Understanding of networking principles (DNS, VPN).
Experience with remote troubleshooting tools.

Desired Qualifications

Exceptional customer service.
Patience.
Strong verbal and written communication.
Ability to multitask.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

ServiceNowActive DirectoryO365DNSVPN

#L1 Support#ITSM#Service Desk#Incident Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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