Engineer (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
The L1 Network LAN/WAN Engineer in Lucknow, India, will monitor and troubleshoot enterprise network infrastructure, providing first-level technical support. Responsibilities include incident management, network monitoring, and escalating complex issues while ensuring network availability and performance.
Responsibilities
- Monitor network performance using network management and monitoring tools.
- Provide Level 1 support for LAN, WAN, Wi-Fi, and network connectivity issues.
- Troubleshoot basic routing, switching, and connectivity problems.
- Respond to network alerts, incidents, and service requests within defined SLA timelines.
- Perform health checks on routers, switches, firewalls, and wireless devices.
- Escalate unresolved issues to L2/L3 teams with complete troubleshooting details.
- Assist in network device configuration and implementation activities.
- Maintain network documentation, incident records, and change management logs.
- Support VPN connectivity and remote user access issues.
- Coordinate with telecom vendors and service providers for WAN circuit issues.
- Participate in planned maintenance activities and network upgrades.
- Ensure adherence to IT security and compliance standards.
Requirements
- Networking Fundamentals TCP/IP, OSI Model
- IPv4/IPv6 Addressing
- Subnetting and VLANs
- DNS, DHCP, NTP
- Ethernet Technologies
- Routing & Switching
- Basic knowledge of: Cisco IOS
- Routing Protocols (OSPF, EIGRP, BGP basics)
- STP, RSTP
- VLAN configuration
- Trunking
- Port Security
- WAN Technologies
- MPLS
- SD-WAN fundamentals
- VPN concepts
- Internet Leased Lines (ILL)
- Network Monitoring Tools (SolarWinds, PRTG, Cisco Prime, ThousandEyes preferred)
- Security Basics
- Firewall fundamentals
- Access Control Lists (ACLs)
- Network security best practices
Desired Qualifications
- ThousandEyes (preferred)
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Network Support#Operations#LAN#WAN#Troubleshooting#Monitoring#Incident Management#IT Security#Compliance
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Lucknow, India
Applicants
Be an early applicant