Education Services Operations Support Manager

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success · Office Administration

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In short

Emerson is seeking an Education Services Operations Support Manager in Debrecen, Hungary. This hybrid role involves driving operational improvements, leading a support team, shaping strategy, and ensuring customer satisfaction. The ideal candidate is a customer-focused, analytical leader with people management experience.

Responsibilities

Drives measurable operational improvements.
Achieves customer satisfaction and SLA performance goals.
Successfully leads global and regional improvement initiatives.
Shapes Education Services operational strategy.
Delivers measurable business and customer outcomes.
Builds highly engaged, high-performing organizations.
Leads transformational initiatives with global impact.
Lead and develop Education Services Support Team (up to 10 direct reports).
Ensure operational activities are performed accurately and within agreed SLAs.
Manage team performance against productivity, quality, customer satisfaction, and business objectives.
Drive continuous improvement initiatives and process optimization efforts.
Lead operational projects supporting Education Services strategic priorities.
Identify and implement automation opportunities that improve efficiency and customer experience.
Serve as a primary escalation point for customers, stakeholders, and team members.
Manage relationships with internal stakeholders and external business partners.
Provide reporting, business insights, and recommendations to leadership.
Champion customer success and represent Education Services in cross-functional initiatives.
Contribute to hiring, succession planning, workforce planning, and talent development.
Develop and document scalable operational processes.
Lead change management activities within the team.
Represent Education Services Operations in leadership forums and working groups.

Requirements

Lead and develop Education Services Support Team (up to 10 direct reports).
Ensure operational activities are performed accurately and within agreed SLAs.
Manage team performance against productivity, quality, customer satisfaction, and business objectives.
Drive continuous improvement initiatives and process optimization efforts.
Lead operational projects supporting Education Services strategic priorities.
Identify and implement automation opportunities that improve efficiency and customer experience.
Serve as a primary escalation point for customers, stakeholders, and team members.
Manage relationships with internal stakeholders and external business partners.
Collaborate with workforce planning, quality, finance, customer success, and training delivery teams.
Provide reporting, business insights, and recommendations to leadership.
Champion customer success and represent Education Services in cross-functional initiatives.
Contribute to hiring, succession planning, workforce planning, and talent development.
Develop and document scalable operational processes.
Lead change management activities within the team.
Represent Education Services Operations in leadership forums and working groups.
Minimum 5 years of experience in Customer Service, Customer Success, Operations, or related functions.
Minimum 2 years of people leadership experience.
Proven ability to manage operational teams and improve business performance.
Experience leading cross-functional projects.
Demonstrated customer success and stakeholder management experience.
Strong analytical and problem-solving skills.
Experience identifying and implementing process improvements and automation solutions.
Strong presentation and communication skills.
Working knowledge of Salesforce.com and operational systems.
Strong English communication and presentation skills.

Desired Qualifications

Bachelor's degree or equivalent experience.

Benefits

We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
We believe diverse teams, working together are key to driving growth and delivering business results.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet.
You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs.
We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large.
We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.

Skills

Salesforce

#operations#customer service#education services#management#support

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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