Director - Mobile Partner Programs and Services

Logistics, Sales & Operations

In short

HID Global is seeking a Director – Mobile Partner Programs and Services to lead their global services organization, focusing on secure partner solutions and the Technology Partner Program (TPP). The role involves owning partner integration health, solution quality, and growth, ensuring operational excellence and business outcomes for end customers. This executive position requires strong leadership in developing globally distributed technical teams and managing partner relationships.

Responsibilities

Lead and develop a globally distributed technical organization with expertise in software development, APIs, SDKs, integration, and partner support.
Ensure partners use HID APIs and SDKs correctly to build secure, scalable, end-customer-ready solutions.
Set and enforce quality standards to protect HID Origo, preventing excessive API consumption and instability.
Own partner integration reliability end-to-end, including health metrics, dashboards, alerting, and review cadences.
Lead the response to P1-P4 partner issues with a strong service-recovery culture.
Own the strategic direction, operating model, and growth of the Technology Partner Program.
Own partner tiering strategy and execution, including qualification criteria, commercial and technical expectations, and progression paths.
Build a disciplined partner-lifecycle model spanning recruitment, onboarding, enablement, validation, adoption, success, retention, and renewal.
Establish proactive communications for API and SDK roadmaps, changes, deprecations, and releases.
Work with Strategic Alliances, Product, Engineering, and commercial teams to prioritize partners and shape joint plans.
Represent HID as a thought leader on technology partnerships, integration ecosystems, and mobile access with executive and external audiences.
Drive measurable improvement in ecosystem reliability, service recovery, quality, governance, TPP growth, partner adoption, retention, renewal, and global team performance.

Requirements

Proven senior leadership experience in partner services, professional services, solutions engineering, technical support, developer relations, or a comparable customer-facing technology organization.
Experience leading globally distributed teams and building scalable operating models, including governance and partner-success capabilities.
Strong command of APIs, SDKs, cloud/SaaS platforms, application architecture, reliability engineering, incident management, and secure integration practices.
Practical coding fluency in one or more modern integration languages (Python, Java, C#, TypeScript, or JavaScript) with the ability to review code and diagnose integration behavior.
Working knowledge of RESTful APIs, JSON, OAuth 2.0/OIDC, webhooks, rate limiting, retries, observability, and secure software-development practices.
Strong commercial judgment across partner economics, tiering programs, services investment, retention, and strategic alliances.
Executive presence and the ability to influence across Product and Engineering and represent HID with senior external audiences.
Leadership style characterized by ownership of integration resilience, analytical and proactive use of data, calm and decisive outage leadership, technical credibility, commercial grounding, and the confidence to set standards and challenge weak solutions constructively.

Benefits

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
Opportunity to be a part of a global organization pioneering hardware, software, and services that allow people to confidently navigate the physical and digital worlds.

Skills

APIsSDKsRESTful APIsJSONOAuth 2.0OIDCPythonJavaC#TypeScriptJavaScript

#Partner Programs#Mobile#Services#Technology#Leadership#API#SDK#Integration#Security#Austin

About ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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