The Job

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Technology, Data & Digital · Data, AI & Analytics · Data Engineering · Software Engineering

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In short

We are looking for a Production Support Engineer to manage and monitor the Central Data Platform (CDP), ensuring reliable data ingestion, transformation, and delivery. This role involves troubleshooting production issues, performing root cause analysis, and collaborating with various teams to maintain data quality and resolve incidents.

Responsibilities

  • Monitor daily production data pipelines and workflows.
  • Review Airflow job executions, failures, and delays.
  • Investigate production incidents and service requests.
  • Perform first-level and detailed root cause analysis (RCA).
  • Coordinate with upstream source teams and downstream consumers.
  • Support critical production incidents during business hours and on-call rotations.
  • Analyze data quality issues and missing data scenarios.
  • Validate source-to-target data movement using SQL queries.
  • Utilize DBT documentation and lineage graphs for impact analysis.
  • Support Snowflake and application access requests.
  • Document incidents, workarounds, and resolution procedures.
  • Create and maintain support runbooks and knowledge articles.
  • Contribute to continuous improvement initiatives.
  • Develop and deliver code for assigned projects following quality standards and SLAs.
  • Maintain existing projects by resolving, troubleshooting, and debugging issues.
  • Understand client requirements and develop code for required features.
  • Document work.

Requirements

  • Strong SQL querying and troubleshooting skills.
  • Experience with Snowflake Data Warehouse.
  • Understanding of ETL/ELT concepts and data warehousing.
  • Experience with workflow orchestration tools such as Airflow.
  • Knowledge of DBT (Data Build Tool) concepts and data lineage.
  • Experience analyzing data quality and production support issues.
  • Ability to read and debug SQL-based data transformation logic.
  • Incident management and problem-solving.
  • Root Cause Analysis (RCA).
  • Monitoring and alert management.
  • Production deployment validation.
  • Experience with ServiceNow or similar ticketing tools.
  • Strong analytical and troubleshooting skills.
  • Excellent verbal and written communication.
  • Ability to communicate technical issues to business stakeholders.
  • Strong ownership and accountability.
  • Ability to work in a fast-paced production support environment.
  • Collaborative team player with a proactive mindset.

Desired Qualifications

  • Experience supporting enterprise data platforms.
  • Knowledge of financial services, investment management, or market data platforms.
  • Exposure to vendor data sources such as FactSet, MSCI, S&P, QAD, or similar datasets.
  • Experience working with cloud-based data platforms.
  • Understanding of data governance and access controls.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Production Support#Data Pipelines#SQL#Snowflake#Airflow#ETL#Data Warehousing#DBT#Incident Management#Root Cause Analysis
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Hyderabad, India

Applicants

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