DCO Tech 3, HYD-Infinity - DCO
Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · IT Support · Software Engineering
In short
AWS Infrastructure Services is seeking a skilled Data Centre Operation Technician in India to maintain and operate the world's largest cloud computing infrastructure. The role involves hardware troubleshooting, network issue resolution, and ensuring operational stability within advanced data centers. A Bachelor's degree and at least 2 years of computer hardware troubleshooting experience are required.
Responsibilities
- Maintain and upkeep data center infrastructure.
- Perform server rack installation and hardware break-fix on various components.
- Troubleshoot network issues and respond to emergent situations affecting operational stability.
- Serve as the primary contact point for internal customers and external service partners.
- Meet SLAs against assigned trouble tickets and perform first-line hardware troubleshooting.
- Participate in on-call duties, scheduled maintenance, and change management activities.
- Contribute to team meetings for metric analysis and goal achievement.
- Contribute to documentation on technical issues through root cause analysis.
- Participate in process improvement initiatives.
Requirements
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- Bachelor's degree
- Ability to lift and rack equipment up to 18kg
- Ability to work in cramped spaces or elevated locations
- Adherence to health & safety guidelines
- Willingness to cover 24x7 shift rotation
Desired Qualifications
- Experience dealing effectively with customers during problem resolution
- Experience operating efficiently under pressure
Benefits
- Opportunity to work in advanced data centers.
- Be part of the team expanding AWS Cloud offerings.
- Inclusive culture that welcomes bold ideas.
- Mentorship and career growth resources.
- Value work-life harmony and flexibility.
#Data Center Operations#Cloud Computing Infrastructure#AWS#Cloud Technology#Server Rack Installation#Hardware Break-fix#Network Troubleshooting#SLAs#Trouble Tickets#Scheduled Maintenance#Change Management#Root Cause Analysis#Process Improvement#24x7 Shift Rotation
Company
Amazon
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Hyderabad, India
Qualification
Bachelor
Applicants
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